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Azul Fives by Karisma – reviews, photos

4.5 of 5
Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Hotel amenities
Azul Fives by Karisma
Ranked #67 of 184 hotels in Playa del Carmen
4.0 of 5 stars 459 Reviews
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459 reviews from our community

What travellers say about this hotel
  • Infinity pool(26)
  • Kid Club(23)
  • Bedroom suite(23)
  • Room service(20)
  • Very good(13)
  • Zky Bar(12)
  • Great Place(10)
  • HOT WATER(9)
  • Riviera Maya(9)
  • Would highly recommend(8)
Traveller rating
    229
    110
    51
    24
    45
Only show reviews for Family (251) | Couples (126) | Business (7)
Date Rating
Hamilton, Canada
1 review
5 helpful votes 5 helpful votes
“We will go again!”
4 of 5 stars Reviewed 13 February 2012
5
people found this review helpful

We stayed at Azul Fives from January 27-February 3rd and had a fantastic time. Upon reading many different reviews, we were quite worried about going there. I found it to be a very beautiful resort and very clean. It's very family oriented with lots to do for the kids. We were 2 couples travelling without kids, but I liked watching them play and have fun. My BF and I remarked how well behaved they were.
Some people have said that they had long lineups when going to the restaurants but we didn't find that to be the case. I think it depends what time you go. We usually went to Flavours or the less crowded Beach Grill for breakfast and never had to wait. Lunch for us was usually around 1:30 or 2:00 and dinner at 7:00.
All the food was very good, but my personal observation was they they had the tendancy to undercook the meat. I'm not someone who has to have it overdone, but pork and chicken do need to be cooked properly. A couple of times I had to send food back to be cooked more.
The service was unbelievably good. If I could rate it a "six", I would. A person travelling with us had food allergies and the staff were very kind and accomodating.
Yes, the beach is rocky, but a short walk to the left will bring you to a sandy area for swimming.
The week we were there it was quite windy at times to be on the beach so we hung out at the pool by our room. It was nice to have a grill there for lunch and we had some very good burgers and salsa.
The entertainment was fun and we all enjoyed it. It's too bad more people don't go up to the lounge...it's very beautiful, but on most nights quite empty.
We all enjoyed it very much and I would rate it as a 41/2 star if I had the choice.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kathy C about Azul Fives by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Would not go back”
2 of 5 stars Reviewed 13 February 2012

Food in buffet is limited and repetitive. Beach not good at all. Only pool bars available. More attention is spent on the grounds than anything else. Would never return. When we arrived around 3 am they couldn't find my reservation. Manager made me wait until he was done checking in everybody else before he could help me. At 4:30 am it was my turn again and he found me a room right beside the rest of my crew. But why didhe make me wait so long. That's just the way they roll at Azul fives.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jslic about Azul Fives by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Kelowna, bC Canada
1 review
3 helpful votes 3 helpful votes
“Ian Goodland”
4 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

The staff at the Azul 5 is the best and most happy of any resort we have stayed at previoudly. Special mention for Ariceli and Santiago at the pool and Elizabeth (both Elizabeth) at the sky bar. Also the staff at reception were excellent.

Thank you so much everyone

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Goodland I about Azul Fives by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Great Vacation”
5 of 5 stars Reviewed 10 February 2012
6
people found this review helpful

We stayed at Azul Fives February 1 to 8 in a one bedroom suite. We had great service, our room was always clean and our fridge stocked. We tried all of the restaurants and had good meals at each one. The staff was very friendly and accomodating, always willing to help out whenever they could. As other reviews mentioned the entrance to the ocean was very rocky but the beach itself was lovely. My only complaint was that the lighting in the bathroom is quite dim making it difficult to put on make up or use contact lenses. I would recommend this resort to friends.

Room Tip: We had a pool view in villa 1 and it was very nice.
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pazuzu about Azul Fives by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
1 helpful vote 1 helpful vote
“Wassssss Great”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Ours vacations was great!!! My kids loved this vacations in this resort, the meals was delicius, and the staff all time was friendly, I'm leaving but we won't!! Thanks for everything. See you soooooooonnnnn..

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jasper D about Azul Fives by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Azul Fives by Karisma

Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen, Mexico
Price range (per night):* INR15,827 - 21,623

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