After our first couple of disastrous days at Le Reve the Manager reappeared and heard our gripes. After that there was a dramatic change in service everywhere. Some of the towels and bed linen we had to start with needs throwing away and replacing but we only got the good stuff after pointing this out. The food is excellent, there are 3 different menus, the regular, the Mexican and Italian but there is no head waiter to point this out. Bit like free afternoon tea at the beach bar at 4.30 which we discovered when I asked for tea one afternoon at 4.25. A nice young couple were not as lucky as me and had been paying for their tea every day! The power went down on successive days at the start of our stay and the auxilliary generator was on for the next few days and wow! was that noisy and the road leading to the Hotel is indescribable. Nevertheless we had a wonderful time, ate and drank well, and enjoyed the sun on the exclusive beach. A little bit of investment, some new ideas to smarten the place up and some strond management/leadership would make this a really stunning place.
- Le Reve Playa Del Carmen
- Le Reve Hotel
