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El Dorado Maroma, a Beachfront Resort, by Karisma – reviews, photos

4.5 of 5
Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa del Carmen 77710, Mexico
Hotel amenities
El Dorado Maroma, a Beachfront Resort, by Karisma
Ranked #10 of 184 hotels in Playa del Carmen
4.5 of 5 stars 754 Reviews
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754 reviews from our community

What travellers say about this hotel
  • Infinity pool(51)
  • Room service(51)
  • Honeymoon suite(29)
  • Would highly recommend(15)
  • Very nice(15)
  • Right next(14)
  • Jet ski(13)
  • Theme nights(13)
  • Top notch(13)
  • Only ones(11)
Traveller rating
    581
    105
    37
    20
    11
Only show reviews for Family (31) | Couples (628) | Business (3)
Date Rating
Quad Cities, IL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“A Relaxing Recharge”
5 of 5 stars Reviewed 14 February 2012
8
people found this review helpful

The thing that struck us most about El Dorado Maroma was at how friendly the employees were, and how that rubbed off onto all of us tourists in a positive way, as everyone we came across was happy and having a good time. We have stayed at places that have advertised such an environment, but ultimately it feels forced... not the case at EDM, it all felt very genuine.

We stayed in a One-Bedroom Suite with a partial ocean view, and it was more spacious than we could have imagined (2 person max occupancy??? LOL). The one trick we learned quickly was to let the hot water run for a couple of minutes for the shower since it was explained that we (in Room 1101) were on the farthest extent of the system, but once you know that, then no problem.

The food was fantastic, both in the restaurants (our favorite place without a doubt was Papitos) as well as room service, with plenty of beverage options to choose from. Back home, the rule is "If in doubt don't eat"... at EDM, just the opposite! I was afraid that I had gained 10 pounds, but am happy to report it was in actuality just 2.

We were there for 4 days, although Day 1 was a late-afternoon settle in and Day 4 was get-out, so that left us with two full, rich days to enjoy the beautiful white sands, great food, great employess, and great fellow travelers. We were more than happy to just take it easy, but I would be remiss if I did not mention that you have the option to go on various excursions... we just choose to soak in whatever sun could get through our SPF50 sunscreen on the beach. lol

It is interesting to note the number of reviews that originate from my regional neck of the woods lately. Here we are 1,500 miles away from home and 70% of us are from the same basic area. Just a coincidence I'm sure, but a neat one!

One last shout out to Manuel, who was so very helpful and friendly to us during our stay. Job well done, man! We wish you all well, and hopefully will meet someday in the not too distant future on the white sandy beaches!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Alberta, Canada
1 review
4 helpful votes 4 helpful votes
“Truly Paradise!”
5 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

My husband and I stayed at El Dorado Maroma for our honeymoon in Dec 2011; we wanted to stay at a quite adults only resort. From our research, we had high expectations for this resort, and it did not disappoint.
The food at all the restaurants was incredible, we are big sushi fans so Kiyoko was one of our favorites, best sushi we have had! Breakfast at Papitos was always different and delicious! Room service was very good as well, there are several items to choose from that were all very good. There wasn't a meal there that disappointed us, they were all really good and left us wanting more!

The grounds there are simply gorgeous! They are well maintained and always clean. I read reviews of constant noises here, but that's not the case at all. There is no construction and no resorts near you, so it is peaceful! We read that the marina next door was noisy as well, again, not the case. I actually think it's nice having all the water sports one can possibly want a simple walking distance away!

The beach was amazing! Yes, there was some seaweed sometimes on the beach, but considering where you are it is to be expected. It was not so much that it became disgusting.

There was beach service for drinks, but it was a little lacking some days. There were days it was great, usually when Diego was working, but when he was not we often had to go to the pool bar for drinks ourselves. Really, not a big deal.

We originally booked an infinity pool room, and were under the impression that it had an ocean view, it did not. We were a little disappointed by that, but talked to Caterina, I believe she was the room manager, and she happily upgraded us to a 4th floor honeymoon suite with a stunning view!!

Our concierge, Carmina, was wonderful. She was very helpful and friendly. So was the Lomas travel rep, Louis. We did not find them pushy as others have stated. We asked about going over to Cozumel for the day and Louis mentioned the tour they have. When we told him that we just wanted to go on our own he helped us book our ferry tickets and cab without problems.

I really liked that the staff took the time to know, and remember, our names. It was only the 2nd day there and they already knew us!

We took advantage of the candlelight dinner on the beach and the massage huts on the beach. They are both expensive, but amazing and worth the experience.

The entertainment was a little lacking here, but we came to relax and enjoy our time together, so entertainment was not a priority for us. If it is for you, you may find yourself bored. The fire show and Michael Jackson show were good.

There were some staff that stood out to us in particular that made our trip that much more amazing, Carmina, Caterina, Diego (best beach server!), Carlos in Kiyoto and Phillipe at the front, every time we ran into him it was such a pleasure to!

Before we even left we were trying to figure out when we can come back, it is an amazing resort worth every penny spent!

Room Tip: Infinity pool rooms do not have an ocean view. 4th floor has the best views, but be prepared for a l...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Trish W about El Dorado Maroma, a Beachfront Resort, by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waukesha, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Unforgettable honeymoon”
5 of 5 stars Reviewed 7 February 2012
6
people found this review helpful

This was our first time in Mexico - and our first at an all-inclusive resort! After this, I don't think any other place or trip will ever compare! We were only there for four days, but it was amazing! Our room was absolutely gorgeous (we had a jacuzzi suite, I believe), and the view was breathtaking. The staff was very friendly & welcoming. The food was excellent - but small portions! Luckily it was all inclusive - room service as well, so you could always order more. The swim-up pool bars were a great feature, and the beach was great! The Maroma Paradiso was literally next door, so when we went on a snorkeling adventure, we didn't have to go far.
We loved this trip, and are definitely looking forward to our next trip (someday) to El Dorado Maroma!!

Room Tip: all rooms have an ocean view, I believe..but the higher floors have a much better view (you can see...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kten88 about El Dorado Maroma, a Beachfront Resort, by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Ellyn, Illinois
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
“Laid Back & Quiet”
4 of 5 stars Reviewed 7 February 2012
6
people found this review helpful

While staying at the El Dorado Royale at during the week of January 28th -Feb 3rd, I had the opportunity to spend a full day at its sister property the Maroma (courtesy vacattion club presentation). We knew that the beach would be much better based upon reviews & discussion with other travelers. This was our experience as well. Shallow calm water going out 500 yards or more. Amarina nearby for watersports which we tried (Jet Skiing). Also nearby were gift shops (palapas) and a bar which provided much needed shade. The resort itself was very laid back with vitually no activities going on. people were content to sit on beach or at the pool. Well kept grounds and a great restaurant (breakfast & lunch) very near beach. My favorite indeed. Rooms appeared very spacious. Staff knew everyone due to small size of hotel. My only major complaint was lack of coordinated activities. If you like extreme quiet and content to do little while on vacation, this is the place for you.

Room Tip: something near the beach overlooking ocean.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask donnie57 about El Dorado Maroma, a Beachfront Resort, by Karisma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, AB
1 review
7 helpful votes 7 helpful votes
“Fabulous First All Inclsive Vacation”
5 of 5 stars Reviewed 6 February 2012
7
people found this review helpful

For my very first 'hot' holiday and all inclusive resort, as recommended by the travel agent we stayed at the El Dorado Maroma - which should be renamed 'Your Personal Paradise'. Amazing adults only resort with access to everything you want to do in the Mayan Riviera. A Lomas Travel consultant on site. The resort is small and perfect. Staff was amazing! I was amazed by how many staff there was in ratio to guests, no shortage of staff if you were looking for help or assitance. Beach butlers were great. Beach is beautiful - no question to why it is rated one of the top 10 in the world...and all the locals rave about the Maroma Beach. This was a super Safe resort. Nothing to worry about at all! During our stay we went to town as well and on a couple of adventures and were met with nothing but gracious hospitality. This was a wonderful trip and I send thanks out to all the staff at teh El Dorado Maroma, although you were able to remeber our names after the first day, i don't remember all of yours - some to thank are, Ceaser, Rita, Carlos, Rosa, Angel, and all of the staff. You were wonderful.

Room Tip: If you don't like stairs, ask for a room on the ground level.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

  • El Dorado Maroma Hotel
  • El Dorado Maroma Resort
Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa del Carmen 77710, Mexico
Price range (per night):* INR23,574 - 27,809

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