Positive : location in center Merida, walking distance from Plaza Grande, convenient parking lot, pool area is nice.
Negative : I was ripped off 100 USD for laundry. This was a very unpleasant experience and I felt just like I have been manipulated by an untrustful staff. The day we arrived we asked for the price for laundry, and the manager at the front desk told us they will take care for a moderate cost. I asked twice about the price but the guy kept telling me not to worry... I discovered the 100 USD charge on the bill at the check out... 100 USD for less than 10 lbs of shirts and polos. Nothing but robbery.
Else, this hotel is OK but clearly not worth the money. The room smelt moist and the air conditioner was way too noisy. There were bugs in the room (my young daughter was scared to death by a monster cockroach that found its way under her bed... And ants running all over the bathroom). I am personally OK with the idea of facing bugs in tropical countries but I would have not expected this in a 5 star boutique hotel. The breakfast is absolutely not what you would expect for the price (bread, butter and jam, and orange juice right from the box). Nothing more than the regular breakfast you would get from the cheapest US motel. I must confess I don't really understand how this hotel got so many positive reviews and ranked in the top ten in Merida. It also looked strange to me that an hotel with such a good fame on the web ran almost empty of guests in this season.
My advice: stay away from Casia Lucia, or revise down your expectactions. You can have much better for your money in Merida.
- Casa Lucia Boutique Hotel
- Casa Lucia Merida
