We stayed here for 4 nights and the first two nights we asked for a suite at the Trinidad Galeria, this was the most expensive and it was worth it. The bed was big and the room was OK, nevertheless there are a LOT of details in this hotel that makes you wonder about the overall service. For example our TV didn't work, the first night that we arrived they told us that all the parking spaces were taken but when we arrived at the parking lot it was almost empty....
Also, the pool looks very nice in pictures but it is actually pretty creepy, there are some old chairs in the pool area and they put more than enough chlorine in the pool that my bathing suite lost its original color... when I asked about that they simply said "we put a lot of chlorine so we don't have to clean the pool that often"... no coments here.
The breakfast is very small but the fruit is good, and you can buy your own stuff and put it in the fridge if you want.
The last two nights we had to stay at a lower price room which was OK but definitively of a lower quality than the suite. They also have some rooms with shared bathroom in the hotel but those are really tiny and smelly and the shared bathroom is horrible.
All in all, the Trinidad Galeria is OK and I would probably stay there again, but you have to take into account that it is kind of a weird place, all the decoration is eclectic and sometimes tacky, and the service is not so good.

This hotel gets very variating rates, but in fact you just have to know what you get. It is a very cheap hotel in the centre of a big city. The building is old and some things don't function anymore, but you don't pay a lot.

We had two rooms, one with AC, the other with Fan. In fact, the room with fan was the cheapest and most quiet one. There a lot of rooms in this eclectical maze and you just have to be lucky you get the best one. When booking we asked for quiet ones.

For people arriving by car: the hotel has its own parking, which is free. There are no refrigrators in the room, but near the reception there are two where it's possible to cool your drinks/food.

One of our rooms didn't had warm water in the evening, the other did. In one room most of the plugs didn't work, in the other they did. During the night, at 4 PM, a pump pumped water out a tank, which was very noisy (only 5 rooms can hear it). But after 5 minutes it was quiet again.

In the morning you get a breakfast (included in the price of the room). Not very luxurious, but a nice starter of the day.

The hotel is a gamble... But it's worth the bet

It may have charm, but it does not have any notion of cleanliness - suitable only for backpackers

the good things: it's very charming, you feel like you're staying a room in someone's house, had private/gated parking 24hours a day, staff was very friendly and nice. The room was clean and had air conditioning as requested and the staff let us see the room first before paying. Easy to find/good location in Merida.

the bad: The SHOWERS- first night we had no hot water even though we asked if they had hot water and we were told they did. That was ok we could deal with that but the second night we had NO WATER at all and had to shower in another room (thank God it was low season and another room was available). We were told we would have water in the morning- we didn't and had to shower in the other room again. They really need to address this issue. If I expect anything at all in a hotel that I stay in it's a clean room and a hot shower!