When we decided to go to Mexico for our Honeymoon, we wanted to start our trip by a beautiful and quiet place, where we could rest before starting siteseeing. The Hacienda Santa Cruz was the perfect choice. When you pass the front door, you enter in a little Heaven. It's beautiful, relaxing, magical. The swimming pools are gorgeous, the owners are very nice. We enjoyed early morning swim before a nice breakfast with fresh fruits everyday. The room was great, it was like having our own little house. The staff was very nice, smiling and helpful. Wifi was available, which is great when you wish to keep in touch with your family or business. The owners are very happy to advise on what to visit, which road to take, where to eat (and they are right, trust them and you'll discover great places). It was perfect, we loved it and will go back one day. My husband even left with a dream of having our own Hacienda ;-)
We definitely recommend

During the long, cold winter of 2010, my 91-year-old, globetrotting grandmother asked me if I would join her on warm weather holiday. Who can say no to that? Neither of us are Cancun types. We wanted to go somewhere we could explore a local scene. Grandglad had been to (and loved) Merida in younger days. Hacienda Santa Cruz beckoned with its lovely swimming pools, friendly French owners and beautifully appointed accommodations. We ended up staying two weeks--and Grandglad keeps talking about going back.

There's plenty to do. Merida itself has some interesting sights and great eats--we drove into town most days--it's not far by car. We enjoyed the Sunday dancing in the square so much that we went twice. One day, we drove out to a quite coastal village and had the most amazing ceviche. On another we hit Campeche for lunch and enjoyed seeing the colorful buildings. I visited the ruins Chichen Itza and Uxmal one day while Grandglad had an excellent massages from Anna. (She'd seen the ruins on previous visits and didn't have the stamina to walk that much.) We visited a museum that showed how haciendas like Santa Cruz actually worked.

The food at Hacienda Santa Cruz was always delicious. But the people really made our visit magical. Caroline, Robert (the owners) and their family were amazingly welcoming and generous--as was the entire staff. We feel in love with the whole crew.

One day when we were touring a local sight, Grandglad fell flat on her face, which required a somewhat harrowing trip to the hospital. Caroline met us there and helped navigate the medical system--a task to which my Spanish was not up. The doctor did a great job stitching Grandglad up, and though she looked like she had lost the fight, she was none the worse for the wear and ready for more adventure within a day or so. That night when we returned from the emergency room, we were greeted by the chef who had stayed late just so she could offer Grandglad a bowl of the house Chicken Tortilla soup.

The two rooms we stayed in were lovely and so well appointed. Charming, airy, colorful art painted by Caroline, splendid bathrooms. Grandglad is a longtime antiques dealer with an interest in modern design and french style. Caroline showed her a few open rooms. Grandglad gave them all a big thumbs up.

We both were so delighted by our stay that we want to share this place with everyone. It allows for a bit of everything. Retreat and adventure. Mexican culture and French style. Sweet people, all around. Grandglad and I will have to find a way to get back there. Our time there was magical. When you go, give a big hug to everyone from us.

The hacienda is very well renovated and decorated with a lot of taste. Our room was spacious and very pretty. The father of the owner gave us a tour of the hacienda which was really nice. This is really more like a luxury B&B than an hotel, you feel at home.
The restaurant is very good for dinner, the breakfast was average, drinks and snack are really good, you can ask anything you want they will make it for you! However the food is quite overpriced compared to other places of the same standing in Mexico.
Overall very good experience, I would recommend the place.

The rooms and grounds of this hacienda are wonderful. However, the restaurant was hugely overpriced and the quality of food was mixed. Breakfast was also disappointing. We would recommend with the proviso that you should try and eat elsewhere.