For Pete's sake, this is Mexico. If you want a great American style room, stay in the USA. If you want a good clean, middle of the road Mexican hotel with a lot of flavor. Staff is super friendly and will try to get you whatever you need. Restaurant in the hotel is absolutely wonderful; great local food, great service, and will prepare you something at any odd hour. This is the only hotel I will stay at when visiting Merida. I have been to several others and was rather disappointed.

We thought this was a great hotel, a 7-minute walk to the very centre of Merida. The staff were all so helpful and friendly, the restaurant was open from 7.30 a.m. to 10.30 p.m. which meant you could arrive late from a day trip and still get a good meal. The breakfast buffet was all delicious, too. The rooms were quite large with two queen-size beds and a basin, with separate shower and toilet ensuite. All very clean. Parking was 30 yards round the corner in a hotel-dedicated lot with about 12 spaces. Close to the airport.

Members of our tour group faced one immediate disappointment when we arrived here after a very long day of travel from the States. We found there were no elevators, and some of the most exhausted among us had rooms on the third floor.

Then just to mention a few of the other negatives up front:
1) The hotel caters to international youth soccer groups, so there was quite a bit of boisterous noise outside the rooms and around the pools while we were there, often until fairly late at night. If you are noise averse, things might get a trifle too rowdy for you at times.
2) The front desk staff members didn't speak much English and usually weren't prepared to offer any extra services. For example, they never had any change available, so could never exchange 100 peso notes for 5 twenty peso notes. They didn't have any stamps to sell for those wanting to send a postcard or two.
3) Many street vendors congregate outside this Hotel, and although these individuals are not allowed in the lobby, they will press their faces against the Hotel windows, waving their wares continuously. When you are sitting in the lobby or dining in the window-lined dining room - you can get the feeling of being an animal in a zoo - being peered in at and waved at - a flock of eager solicitors always trying to attract your attention, trying to get a reaction from you.

However having said that, my experience was overall very positive here. The food was exceptionally good and varied. Breakfast buffets were a delight. Items were rotated on and off the buffet line-up, so each day there new items to be sampled. The best sanitary precautions seem to have been taken. Neither I nor any member of my tour group (as far as I know) suffered any digestive set-backs here, even after sampling the full gamut of foods presented, including the fruits.
The wait staff was very attentive and accommodating.

The rooms were a little less immaculate than the dining areas, however still seemed above average to me. The mattresses initially felt a little hard, but once settled in, I actually found everything to be very comfortable. The blankets looked a little dingy, but the sheets were always clean.
There was a thermostat in each room, so you could set what temperature you wanted the room A/C to satisfy. Some of my tour group members found their A/Cs to be a little noisy, but I really appreciated the blast of cold air these units delivered. After coming in from touring the ruins in 100 degree temperatures, it was a relief to be able to get my room down to a bracing 68 degrees in very short order!
I wasn't able to get much warm water from the shower spigots (maybe I wasn't operating the taps correctly) - but again - it was cold showers I wanted after the heat outside.
The Hotel provided one free bottle of water in your room each day. You had to pay for additional bottles.
The toilets worked with a good, solid flush.
The rooms have no individual safes - so deposit your valuables at the Hotel desk safe - or carry them securely with you!

One of the main advantages to the Hotel Gobernador though is its location. It is right on a working street in Merida, so you can step out into all the bustle of real Mexico. You are not surrounded exclusively by tourist trap gift shops.
Right across the street is a print shop. Just down the street a block is a gas station featuring full pump service (found almost nowhere in the US any more).
So this is a good place to start a discovery tour of Mexico. It immediately puts you right in the heart of all the good and the bad (but mostly the good) of the Mexican economy and culture.

This might not be the right place for honeymooning couples because the rooms can be occasionally noisy and because of the lack of any romantic, scenic views. However, I would recommend this Hotel to most other tourists except the elderly/handicapped (because of the lack of elevators) or the very inexperienced travelling alone (because of the limited help/services offered by the desk staff).

We were in Cancun, staying at the Royal Sands but my brother in law was at the Arenas Holiday Inn. His hotel evacuated all guests and his
flight was scheduled to take off Tuesday, so we thought great. Let's go to Merida, see Chichen Itza on the way. That worked out great but when we got to the hotel in Merida, the Hotel Gobernador, The musty smell that greeted us was hard to get rid of from our clothing. The next morning I woke up in the morning with red bite marks. Later at the restaurant, El Comendador we had two waiter's that wouldn't even cut my daughter's birthday cake. There was one good thing though. That was the price for using the computer, 50 pesos for 1 hour. I was desperate to get back to my hotel in Cancun, which never evacuated, nor did the airport close.