This 100 years old hotel located 3 blocks from main historic plaza, although convenient, is in urgent need of remodeling. The rooms are gloomy, and the rattan furniture is worn out. The whites are old and smelly. The rates are too high for this kind of quality. There is not even an alarm clock in the room, and the key system is so outdated it reminded me of the punch card Hollerith system.

The staff is courteous and efficient, however, at the end of the day, that does not quite cut it.

muyserio_usa@yahoo.com

Mision Merida was a huge disappontment. The source of my dismay was with the promised but undelivered services. I was informed complimentary breakfast had a different meaning when translated to Spanish. A complimentary breakfast cost us 150 peso per person. I consulted a Spanish/English dictionary and I was unable to find an alternate meaning for complimentary. It means gift. The hotel management informed me that they had a translation problem and that they would get back with me. They never did. I felt like I was deceived.

For the price this really is the worst hotel in Merida. My stay was a nightmare. At first glance my room looked okay, but then after using the shower, there was a terrible smell in the room, it was like living in a sewer. I tried to have the problem fixed, but the handyman told me that there is a problem with the plumbing in the hotel, and it affects most of the rooms, and it can only be fixed temporarily. So I switched rooms, and the second room had dirty sheets, and was very uncomfortable. I then went around Merida looking for another hotel, it was not long before I found one that was much better and for the same price. Actually there are several hotels in Merida much cheaper, and much better than Mision Merida. Some of the staff in the hotel were nice decent people, but for the most part they were rude and incompetent. Especially the manager of the front desk, who found it hilarious that I was not happy in my room. The manager was giving me a hard time about leaving the hotel. After having to spend my time arguing with the manager, I was able to leave. The hotel I moved to was much better, cleaner, and included much more with the room for the same price.

We, two experienced travelers who both speak fluent Spanish stayed at this hotel in December of 2004 for two weeks. We were overcharged by the hotel and the travel agent. When we left at 5AM on New Year's Day we were charged for breakfast (which we had been assured several times by the travel agent and hotelier was included). They had also promised to summon a taxi for the trip to the airport but none was available. Neither us nor another couple (from Texas with the same experiences in the hotel)could afford to miss the only flight that day so we paid the charges and left. Together we found a taxi.
The water in the room was never hot, the ac did not work, and 'best' of all the toilet would not flush correctly. Attempts to get changes in this situation were met by excuses and more excuses.
Staff at the desk was evasive at best, outright liars at worst.
Never again at the Mission Merida.