Upon arriving it took them half an hour to deliver the luggage which then was placed outside the wrong room. The AC wasn't working (although fixed quickly). The alarm call was an hour too early. Then I found out there was no hot water in the shower. By that time I was sick of complaining. Mediocre breakfast.
This is not worthy of 4 stars!

We were booked into this hotel as Royal Hideaway hurricane Dean evacuees and paid for our own room. It was advertised as a four star hotel, but it is not, in any way, shape or form. How they got their four star rating, I will never know. I would put in a class lower than a motel 6. The room we were assigned had two standard HARD double beds and on the top floor (5th). No coffeemaker. No remote. Another one of group couldn't get the volume control on the front of the tv to work. A maintenance man came up to check on it, and couldn't get it to work either. He came back with a remote and adjusted the volume, and left with the remote. He wouldn't let the guest have it. The bathroom is another story. The shower had hair in the bottom of the stall. We weren't the only ones. Others in our group had the same problem. There was a low cement wall over the sink area and if you were tall, had to be careful not to bend over without watching your head. I whacked it a few times brushing my teeth. Then there was the mysterious power outage in our room. The window-type air conditioner was roaring, but no lights and the plugs didn't work, beginning at 2 am. At 7:30 am, they were still off. Thought maybe hurricane Dean had caused a power outage, but the lights in the hotel were on down on the street level. I called, and they said they would send someone. One minute after I hung up, everything came on. Go figure.

Towel linens? Pretty much non-existent. We got two (2) very thin towels. No hand towels, no washcloths. There was no mini frige in the room. Hand prints were on the wallpaper behind the bed. Dirty mirror. No room service. No ice machines.

Thank goodness we discovered, by accident, a boutique hotel across the street (see my review). Hotel Villa Maria. We noticed it on the way in on the bus. Looked like just a restaurant, and decided to eat there. As we were sitting in the inside courtyard having a fabulous meal, I noticed doors all the way around. When I inquired, they said it was a hotel, as well, with 11 rooms. We booked the next night with them....a suite at just $20 US more than across the street.

The Ambassador doesn't deserve your attention. Your dollar or peso will find MUCH better accomodations elsewhere in town. I'm just appalled they hype themselves as a four star property. I see Tripadvisor rates it a 2 star....and I think that's even too generous.......