First room was with stains of mould in the bathroom. We went to reception and asked to change the room. Not only the receptionist did not know the word "mould", he also did not know the word "sorry". First reply was "no rooms". Then he offered us "good room", which turned out to be exactly the same, but only on a higher floor. We went to reception again and asked him for upgrade - which we were willing to pay for - but again answer was "no rooms".
We moved to Hyatt immediately and this was the best choice in Merida.
- El Castellano Merida
- El Castellano Hotel Merida
- Hotel El Castellano
