The staff were very friendly and helpful but that is where it stoppes. Because I had booked a package for a week--and paid. Finding another hotel was not an option.
The first night I had to get down on my hands and knees and wash all the floors they were so filthy==the water was black. The walls in the room need a new paint job. Thank goodnes at least in my room the airconditioner did work==other rooms not. No one seems to do anything except sit in the office and play with the computer. No one seems to lift a hand to clean anything. The breakfast is miniscule. The pillows smell of mold. They advertise that there safes in the rooms==none to be found.

The only downside regarding this hotel is their small sign which made it very hard to find. However, once we arrived there we were very pleased to see the lovely colonial building, old fashioned yet stylish rooms, all surrounding the typical Mexican courtyard containing a swimming pool, and outdoor eating and sitting areas. The room price was great value and included a decent breakfast. There was free secure parking and the wirelsss internet, also free, worked well. Our luggage had been lost at the airport and the hotel staff member tried his best to assist with this problem. The hotel is located around 15 minutes walk to the centro historico, though the road is fairly busy and polluted. We weren't very impressed with Merida itself, but found this hotel to be very nice.

Long way out but handy for ring road, park, zoo, big supermarket. Buses to centre $9. V friendly staff. Breakfasts a bit sweet. Lovely decoration and small pool. Free wifi but a long way (15 min walk) to nearest internet café.

Merida centre ruined by traffic noise and fumes.

When we first arrived at this hotel I was amazed at how gorgeous it is! So intricately done, quite spectacular. The man at reception was very welcoming and helpful and answered lots of questions for us. Our room was comfortable, the only thing mising was a mini fridge. It is a fair hike into Centro (especially in the heat) but Collectivos run past the front door all the time and cost next to nothing, or you can flag down a metered taxi. Having said that, it's partly due to the fact that it's not in the middle of town that it's so tranquil and peaceful, and that's a welcome thing.