Spent the christmas holidays at Villas Hi NA HA and will never ever return there. When the taxi dropped us off at the property we hoped it was the wrong property. The hotel is very very run down and was deserted no other clients were staying there. Had an oceanfront villa that was probably nice 10 years ago but is just a mess. Loose floor tiles everywhere, nothing in the kichen worked, rusted appliances, many days of problems with no running water, old lumpy mildewy bedding and no interest by the staff to help. We requested a refund for the unused nights so that we could move somewhere more acceptable but our requests were constantly refused. At most I would give the hotel 1 star - not 4 or 5 as it advertises itself... Although Isla holds fond memories for us, we dreaded returning to the hotel every evening.. it really did ruin our vacation...
- Hinaha Hotel Isla Mujeres
