I was completely surprised by the pleasant staff and the wonderfully clean and airy room we had. I didn't expect much from this small boutique hotel and they delivered well beyond my expectations. Do not believe the bad reviews. Some people just expect something different then what is offered. This is a small hotel and a small staff, but completely accomodating and completely reliable. Sometimes you just need to ask for what you want and you need to realize that you are in a foreign country. I will be returning next year for our 25th wedding anniversary and you bet we will be staying at Villa Vera and so will my family. Thank you Villa Vera. a week is not long enough. WE will be back.

One week ago, my wife and I spent one wonderful week in this hotel. It was one of the most pleasant and relaxing vacations we ever had, although we have been fortunate to have travelled to many special places. The personnel was very accommodating, responsive, and friendly. The entire premises including the pool are being kept impeccably clean. Every day, the towels were exchanged, the bed was prepared with fresh linens; our room – and even the terrace - was not only swept, but also finished up with a whet cloth. As a unique gesture, each time after everything was finished, the cleaning personnel created a cute little animal shaped from towels and placed it on the bed. Every room has a whirlpool bath, is air-conditioned, has ceiling fans, a coffee machine, a hair fan, a large flat TV, a radio with CD player, a small safe box, and a small refrigerator filled with soda and beer (for a charge). Immaculately clean white terry robes are in the bathrooms, and clean pool towels are available if you need them.
We replaced the items available in the refrigerator with our own purchases. Sometimes we had breakfast, lunch and dinner at the restaurant on premises, but we also chose to purchase breakfast items at the close-by (1/2 mile) “supermarket” and enjoyed the meal in our room. That’s where we also bought water for coffee/tee and brushing our teeth. We followed very strictly the general rule of only drinking water from a sealed bottle, not eating uncooked vegetables and fruits, and not to eat “home-made” ice cream; that way we did just fine … without any health related complications. We strongly recommend taking with you a good mosquito repellant, your own favorite coffee/tea, coffee filters, and CDs. The room can be kept mosquitoes-free simply by keeping the screen doors closed, but outside, they may be waiting for you and quickly find you. The TV program even has a couple of English speaking channels. Most likely, depending on the location of your laptop, the (free) Wi-Fi connection is weak.
There are plenty of nice and reasonably priced restaurants in the downtown (North of the island !) area. Considering that a taxi ride is “cheep”, we chose to make use of their readily available abundance, rather than rent a scooter or golf cart. By waiting for a taxi (not more than 1 to 3 minutes) at the main road (100 yards away), the ride to and from downtown costs only 30 pesos, in comparison to approximately 50 pesos, when being picked-up at the reception area.
If you are interested in scuba diving, there are great dive sites available for shallow as well as for deep dives and plenty of dive shops. Don’t forget your “PADI” log-book. However, in case you do, they can find you at the “PADI” website. Since I decided not to take my own gear with me, I shopped around for a good and reasonably priced shop, and I can highly recommend http://www.scubagarridoislamujeres.com . They are very friendly and accommodating. They even picked me up with their boat at Villa Vera for a double-tank deep dive although I was the only customer for that day. Try them, you will not regret it. I hope this information is helpful when planning your stay at Villa Vera.

Glad I kept a journal....I have just gotten back from a week at Villa Vera (Raintree) on Isla Mujeres. I can honestly say that management needs to be looked at by the owners or operating company and assess the situations with this property. My husband and I had three rooms while there for one week. The first room was NOT the room you see in the pics or that was offered. Two double beds, had a sewer odor and then the broken glass on the floor which I found with my right foot. Service staff is gone for the day so I have to clean up with towel. It was a light bulb that had been broken and must have not been swept thoroughly. Large ironing board leaned against the wall next to closet ( because it was too heavy to lift and put in closet) was on one side of the bed and in the way of passing to go to the bathroom. Oh and the small pool outside our room was empty and not working. Front desk non smiling young lady said we had to request for the pool. I do not understand the reason for having the pool and giving us this room if we had to request. Management could not get me into another room until the toilet stopped working ( the sewer smell), Next room was better but still seemed not ready for guest. On our second day in room the ceiling in the toilet area started leaking from the light fixtures. Again we moved to another room and this is what I expected from the beginning. The maids started showing up to service the room and then we found a binder with information on the resort. Upon moving in to the room at 9:30 pm the maid lit a candle to get rid of the cigar odor. This did not help, all linens need to be washed, sofa cleaned and the room aired to get this odor out. The pool area staff plays loud music of their choice while the speakers around the pool have a nice mixture of music more 70's - now and in English. This is not what I expected for a leisurely afternoon by the pool and continued all week. The service staff is NOISY and drag garbage cans with wheels around to pick up linens etc. The scraping noise on the sidewalk is not what you want to hear when you are napping in the afternoon or enjoying the pool side area with a good novel. Security staff at night 1 am - talking loudly. Dumping of ice machine at 3am. Front office personnel, the two ladies during the day need to learn how to smile and not blame the guy that checked us in. He was the ONLY ONE that seemed to get anything done while we were there. I plan to go back to Isla but will have to think twice before booking with Villa Vera. No fitness area. No coffee in rooms although there is a coffee pot and two mugs and we were told to ask the maids for coffee but they never seemed to remember to bring. The mini bar was locked and never opened for us which meant we did not have use of the mini refrigerator.
Recommend Victor Martinez for a cab driver and golf carts from Cirrus

This is a beautiful resort with nice large room facilities - full kitchen if you can get it (not all rooms have them), sitting area with large table for four, open up couch that serves as a nice addition to the sitting area, large open sleeping area with king sized bed and TV, and ample bathroom area with large tiled shower. There is a spa on the open deck facing the pool. The large, beautiful pool has a water bar where you can have coffee, drinks or meals - quite a fun time to do in your bathing suit when you want to take a break. Nice deck with plenty of chairs. Close to the car ferry, which was great as we rented a car - a cheaper option than the golf cart would have been for the week, and much more flexible in getting to different parts of the island, with the convenience of AC. Also close to the center of town.

Need to check out the following restaurants- Lolo Lorena's, Mango Cafe, Olivia's, Cafe Italia, Sunset Grill (have a romantic meal on the water edge), and Rolandi's - excellent meals all around.

The only issues we had were with maintenance. The dishwasher did not work, and it took three days after they took it out to return it (and the dishes that were in it). The housekeeping staff did a great job, however, getting blown lightbulbs replaced was an issue. They were very accomodating when we slept late and ended up not getting into our room until afternoon. No gym which would have been nice to have. Front desk staff are friendly, but don't go out of their way to help you when you have issues ie. mailing a postcard - no stamps, wouldn't mail for us if we gave money, and didn't know where to get a stamp except from the post office (which was closed).