A lot of the reviews previous seemed bent on trashing this awesome hotel for very minor incidents. It's a hotel, people, of course there's bound to be maintenance issues. As for the guy who was "charged and extra day" read your contract before you stay at a hotel as many of them do have very clearly stated cancelation policies regardless of your poor timing.
I stayed here with my girlfriend on a couples x-mas getaway and the hotel was perfect. The staff was always available and friendly at all hours, they fixed a maintenance issue while we were out of the room as to not disturb us. We stayed in 2 different rooms, the king and the jacuzzi room. Both were clean and peaceful. It was centrally located to both Playa Norte and the main shopping strip so no complaints on that end. Overall it was a good experience and I can't wait to return next year.
