This was our first time to Isla Mujeras. We found the island very charming and the hotel is located near many shops and restaurants. The best part of the hotel is the beach. The pool area is very nice, however the pool was really cold and we didn't even swim in it, which didn't really matter to us, because the beach area is so nice. The sand is so soft, the water is clear, there were always chairs and the bar and little grill is right there. We personally didn't think the food was good, but others we traveled with did. We went on to another resort in Cancun later and the food was much better. The rooms were huge and very nice and modern, we were really impressed. Two complaints we have is we had reserved a private shuttle from the airport through the hotel and no one showed up, so we ended up getting a taxi. This was really stressful as we were just standing outside the airport waiting and getting bombarded by other shuttle companies. When I told the hotel they didn't apologize or anything. The other complaint is we paid for an upgraded room with a jacuzzi on the balcony and didn't have that, but we were happy with the rooms anyway, just had paid for a different room. These things did't ruin our stay. If you plan to visit Isla Mujeras, we would recommend this hotel. However, after visiting this area of Mexico 3 times, I would stay in the Riviera Maya over Cancun or Isla Mujeras.
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres
