My wife and I stayed in the Royal Club at the Occidental Grand Cozumel from May 12-19. From the time we checked in until the time we checked out, we were treated with warmth and sincerity by every staff member we encountered. Any possible request you could have as a hotel guest was taken care of by Nelly Baas, the Manager of the Royal Club. Nelly arranged all our specialty restaurant reservations, and also offered to make reservations for dining in town. She arranged for a special “off the menu” dinner on the last night of our vacation in the Royal Club restaurant that was very nice.
We enjoyed the meals served in the Royal Club as well as in the specialty restaurants and buffets. We would like to thank Daniel, Crystal, Arturo, and all the rest of the restaurant staff for the excellent service. The breakfast buffet was served in the main dining room and had a good selection of fruits, pastries, scrambled eggs, potatoes, breakfast meats, cheeses, yogurt and cook to order eggs and omelets. The breakfast in the Royal Club is also very good, and they will be glad to make you whatever you want even if it’s not on the menu. The lunch buffet served in the beach side restaurant had a good selection of all kinds of salads, fish, chicken, beef, pork, vegetables, hamburgers, hot dogs and french fries. Guacamole, chips and salsa were also served along with some wonderful deserts (especially the ice cream!). Lunch in the Royal Club is also very good. The club sandwich is excellent. The dinner buffet had a theme each evening that included nights such as Mexican, Italian, Oriental, Caribbean, and Barbeque. Some of the evening buffets were served at the beach side restaurant and the rest in the main dining room. We had the beef fillet and the coconut shrimp in the Sonora Grill and they were both excellent. We also enjoyed the rack of lamb, steaks and seafood in the Royal Club restaurant. In addition to the good food, the bars were well stocked with top shelf liquor and the bartenders are pros at keeping your glass full! There were also two bars open near the pool and the beach that stayed open until about 6PM each evening. Carlos makes great Bloody Mary’s as well as anything else you want. On occasion, we would have a server come by and ask us if we needed a drink at both the beach and the pool. The lobby bar is open from early afternoon until about 1AM and the disco bar was open until late each night. Freddy, Armando, Victor and Santos took good care of us every evening.
The housekeeping staff kept our room very clean and the mini fridge well stocked. There was also towel art on our bed everyday which was nice to look forward to after spending a day at the beach, shopping or touring the island.
The hotel grounds are very well maintained, and there is a very peaceful and tropical ambiance at the resort. The sandy beach is clean and there was never any issue finding a lounger in a sunny or shady spot around any of the pools or at the beach. The snorkeling was good off the beach. We saw the resident barracuda, as well as many colorful fish, starfish, squid and a lobster that was hiding underneath a block of cement in about 15 feet of water.
Marcela Gomez the Operations Manager was “walking” the property daily and taking the time to introduce herself to guests and ask them if there were any suggestions for improvements. She also took action on any issue that she could address. The entire staff has a genuine desire to make sure their guests have a pleasant vacation. My wife and I could not have asked for a more pleasant vacation, and we look forward to our next visit to the Occidental Grand.
We’ve been to Cozumel more than 20 times in the last 17 years, and we have always found the island to be a very safe place to visit. The Grand Cozumel is an excellent choice for your vacation.
As a final comment, I would like to say that although tipping at the resort is not required, I can assure you the staff appreciates the tips they receive and they certainly earn them. We typically tip the housekeepers, restaurant staff, bartenders, bellman and others who always make sure we have a great vacation in Cozumel.
Choose a 2nd or 3rd floor room for a balcony vs. a patio.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC