There is no need to look further!! We just returned from the perfect vacation at occidental Grand! The grounds are beautiful, the staff is so attentive and friendly, the food was great!! I can not even describe the beautiful beach, you have to see it for yourself and the snorkeling right off shore was awesome!! I do recommend taking one of the day trips to the reef it was unbelievable!!! We absolutely LOVED this resort we will be going back next year for sure!!! p.s. For those of you who like captain morgan, they have it!!! I have been to several all inclusives around Mexico and this is the first place that offers it..:)

My husband & I recently visited for our anniversary. We had been to Cozumel before, but stayed at a smaller resort. Resort was still small, however it has been our experience that most resorts on Cozumel are, because of the size of the island.

Great things: 1.Daytime activity staff - very friendly, fun, and energetic. They are very welcoming and easily get people involved without being pushy or obnoxious. They have a great variety of activities, and will base them around the particular group's preferences during your stay. They also have a great Kid's Club program (we don't have kids, but ran into several couples with kids & would see the kid's activities around). The Kid's Club staff are also very energetic and friendly - you could tell the kids loved hanging out with them.
2. Restaurants - although lacking a ton of different restaurants, the choices were surprisingly abundant. Menus offered variety & specialty restaurants had great food & service. Even the buffet's food was good - omelet stations, fresh fruit daily, etc. 3. Grounds - the resort is very spread out, but beautiful. It is a walk to the pools and ocean, however the beach is gorgeous, the pools are great, and the Occidental has done an amazing job keeping the grounds preserved & beautiful. You will see all types of indigenous plants and local animals! 4. Snorkeling right on the beach is good too. Dive shop is great - snorkeling trip is well worth the money - you will visit many reefs for a very low price. We also went diving on 3 different trips - great reefs, dive shop staff, and master divers - they are all very knowledgeable & helpful; they will plan the dives around the group's interests. There are a ton of reefs right outside the hotel, so the longest boat ride to any given reef is maybe 15 minutes.

Bad things: 1. Check in was a headache - the check in desk was hard to identify upon arrival and there were never enough staff working at one time, so there was always a line (check in desk is also where you book restaurants, etc.). 2. Beds were horrible - very hard & uncomfortable.

Overall service was great, and the atmosphere was amazing. The staff all over the resort are very friendly and helpful (just a long wait most of the time at the main lobby). We will definitely be back to visit!

A group of 5 adults stayed at the resort and had a wonderful time. Drinks were excellent, food at the a la carte restaurants was very good and the buffet was excellent with a wide variety of choices. The property is beautiful and well maintained and the grounds staff were always cleaning the property to keep it in such good condition and the flora and the resort is very colorful.The bathrooms in the public areas were very clean at all times. The beach area was beautiful and well kept with many chairs and it was not over crowded. Our rooms were well kept and maintained and had a great shower. I recommend this property to all thinking about going to Cozumel because I will.

Just got back from a week at the Occidental Grand. Twenty of us went including 4-5 year olds and 1-7 year old. Everyone had "Grand" time. The hotel is excellent, food is fantastic, staff is wonderful and of course you can't beat sand and sun in the winter time. Some of us dive and the dive shop is very good. The kids program was the best. Small and intimate. Clean and friendly.
We'll definitely go back.