Stayed at Playa Azul for 3 nights at the beginning of January, Lovely way to get over long flight from the UK. Comfortable room on top floor with great sea view. Quick efficient check in, Delicious breakfasts, great friendly staff. Good snorkelling from beach. Would certainly return if in the area again.

I found this hotel to be quiet and friendly. We stayed for a week in January 2012. Rooms were average, had some cobwebs on the ceiling of our room when we checked in and located a Maid to remove and she did but I did feel like that is something that should have been noticed way before my visit as they were clearly visible and kinda grossed me out right off the bat. Beach is nice and always had chairs available(no need to save a lounger every a.m as you have to at some larger resorts) but I did not like the fact that we got 3 beach towels daily in our room and had to turn in 3 to receive 3 more by the maid when she cleaned. Would be so much nicer to have access to towels all day in the beach area, turn in one get another type thing, rather than having to wait for the maid to replace our towels everyday. $30 fee if you did not turn in your towel daily in your room so I was always worried about leaving my towel on the beach, at the restaurant etc. If you weren't able to get your towel to your room by cleaning time you were using the same beach towel day after day as you didn't get new ones if your old ones weren't there. Need to have an area you can dump towels easily and get new ones. We never used the pool as it was in a spot that didn't receive any sun so the water was very cold. The week we were there I only saw 2 or 3 peope using the pool, most days it was empty. I do think a hot tub would get a lot of use, they should add one! Everyone was very friendly and the resort is very reasonably priced. Other reviewers mentioned golf being $30 but that is when you bring your own clubs, if you need to rent clubs as well a round will cost you $75. Love the Turtle area out front, nice added thing the kids enjoyed every morning. All in all it was a great trip and only would recommend a few easy fixes.

I stayed at Playa Azul for a week in January 2012. The place is small and the staff very nice. If you are looking for action this is not the place - this is a familyresort with a very slow pace.

The great thing about Playa Azul is that you get free golf at the Cozumel Country Club.

Clean rooms and free internet.

We traveled here for my husband's 40th birthday. We are parents of twin 2-year olds and were persuaded by my parents to have a couple's vacation. We were sure glad we took them up on the offer! Playa Azul's best feature is the beautiful, low-key beach and proximity of all the rooms to it. It is not, however, an ideal place for folks who are looking for lots of action. We were glad our twins were not along because they would have become bored fast.

Disappointments:
1. I had reserved a one-bed ocean-view suite and emailed a confirmation request for such a few days before our arrival. Not only did we end up with 2 beds, but the front desk staff didn't acknowledge the reservation or confirmation request.
2. We had to wait a few hours to get our room. This was understandable since we arrived around noon, a few hours earlier than typical check-in. But it was a slow time of year so I was surprised they couldn't do more to get us the type of room we had reserved/requested and if not have an alternative (i.e. 2 beds) ready when we arrived.
3. The rooms were dirty. This was a serious disappointment and having lived in Mexico and vacationed there many times, I found the room to be on of the dirtiest. There were splash marks on the walls, crud on the floor, and cleaning service was limited to bed-making. The coffee pot was corroded and dirty and not cleaned. If I had one simple suggestion to management to improve the place: raise the bar on room cleanliness. Also, the hotel guide in the room indicates there is evening turn-down service. There wasn't. Nor do you get the cutesy little towel animals, unless you leave substantial tips.
4. Food was good but often it was cold. I was a little surprised they didn't have more of a Mexican flair to the offerings. For example, tortillas, guacamole, and limes would do breakfast more justice.

Bonuses
1. The room locations facing and virtually hovering over the ocean were phenomonal. I'd suggest upgrading to a suite just so the ocean can lull you to sleep, even if there is a vacant bed beside you (!). The rooms were also exceptionally quiet.
2. The exchange rate! We thought the food and drink seemed a little steep, but we still enjoyed both. Imagine our pleasant surprise then my credit card bill reflected an extra $100+ savings. Don't pay in cash since your credit card will provide an exchange rate better than what the hotel's billing reflects. (I also wouldn't suggest all-inclusive since we're eaters and drinkers, but our total tab was about half what we would have paid for all-inclusive privileges.)
3. Low-key. Playa Azul is definitely an excellent option if you want to have a place to unwind, be pretty certain you'll actually get a lounger by the beach, and not have to be annoyed by drunken masses and loud pool music. We indulged in the peace and ability to do nothing at all.

We also loved the golf course and the snorkeling - both so closeby you don't need to arrange some big tour.

The key question: Would we go back? No, unless the hotel stepped up the bar on the simple things like room cleanliness and warm food or if there was some totally irresistable deal, which is unlikely.