All-in-all, Hotel Cozumel is not bad. This is the third time we've stayed there over the years, all to go diving. There are minor things that are irritating (phones not working, plumbing issues) and more serious stuff (internet intermittent -- always disappearing with an email I had just written!), and the food, although plentiful (on their meal plan) lacks pizzazz. That's not why we were there, so we got what we should have. The price was low, location fairly convenient to town, and the people who work there have been around for years and are mostly extremely nice. Some of the management seem to characterize an annoying attitude: "that's the way it is, sorry!" The diving is set up well with lockers available at the dock with great wash tanks and places to dry while having lunch near the water before diving in the afternoon or going for a siesta. Unfortunately, it's not open everyday, so some days you have to trek back to the hotel and return for your gear. The worst part is the best dive sites are far down the island so the trips are long, often well exceeding an hour each way. That IS the worst part.
Noisy around the pool, music quite loud, making naps or going to sleep early difficult.
Good, not great in nearly every way. Services aren't "resort" style but adequate. Just don't try to cash a traveler's cheque! Although we were resident for 9 days on the third trip to the location, "sorry, you'll have to go to the bank for that!" Inconvenient and hard to believe. Don't know if I've ever stayed at a place this big -- it IS huge -- and wouldn't cash a travelers cheque.

My mom stays here year after year (MANY guests have been come for years the same time); this was my second time. The pool deck is terrific - we spent every single day here for hours and didn't have reason to leave. The food was markedly worse than our prior visit - needs to be addressed (food appears reheat day after day; quality lacking; found some good items to eat time and again). I do like to watch tv at night, and found the channel selections in English to be lacking. Love the bartenders/getting "free" drinks. Each and every staff member is friendly and helpful - could not be better! Yes, the rooms are outdated and a bit tired, but the room was spic and span every day for us, and the landscaping is so beautiful! Location is so convenient for walking into town (we eat our dinners out -- so many good choices!).

I have been there 5 times, and keep going back. It is a well polished all-inclusive resort. It is surely not the fanciest place around, nor is it one of the many diver's dumps on the island. The food is pretty good, and you will find a decent variety at each meal. I usually bring large groups, and even with 30+ people eating three meals a day over there, we have had no problem with eating the salads, fruits and other warned-against items. You will love the soups and the omelet lady.
The rooms are fine, nothing fancy, but fine. The diving is easy, as they have their own lockers and rinse tanks right by the dock. We use Aqua Safari, an off-site dive operator that I have been diving with for over 20 years. They are excellent, and will pick you up right at the scheduled time on the Hotel Coz dock.
You just can't beat the bang for the buck that you get in Coz, and Hotel Cozumel is a safe place to spend that buck.

Cozumel is one of our favorite places, and this trip was our fourth time staying at the Hotel Cozumel. The staff at the hotel and the location are what keep us coming back. The hotel is located about a mile from the center of town and it is an easy walk, or if you want to take the quick route it is only a couple of minutes by cab. The staff there has always been friendly and accommodating. It's not five star, but everything is clean and comfortable. For the value and the location you can't beat it. We're already looking at booking another trip there in 2012.