We must warn you about this hotel if you are thinking of staying here. Based on all the reviews, half of which were good and half of which were bad, we decided to take the risk. It was a mistake. What we found out is that all the bad reviews are true! And we even took pictures so that you can judge for yourself. This place is so run down that mold grows in the shower, algae grows around the rusty faucet, and plaster was falling from the ceiling. The room reeked of mildew, and the hotel staff had a major attitude. The ads for this place are not honest at all.
The hotel’s website states, “Check-out time is 12:00 noon. If you need additional time, notify us prior to your departure day”. This is completely misleading. Our bus to Playa del Carmen didn’t leave until 2pm the next day so we asked the receptionist if we could check out at 2pm after we returned from Chichen Itza. He insisted that we could not. We asked about what we read on the web-page. He pretended that he didn’t know anything. He told us that we could only leave our luggage at the counter while we visited Chichen Itza. We ended up leaving our luggage at the counter the next day, thinking someone would be there to watch it. After we returned from Chichen Itza, we were shocked to discover that there was no one at the counter besides a sleeping dog who didn’t even wake up when we picked up our luggage. Anyone could have stolen our bags and no one would have known.
We paid $40 at Piramide Inn and found out that there are other accommodations in Piste that cost half the price. For example you can get a better room for only $20 at a guesthouse. You will have to find the guesthouse when you arrive in Piste since it doesn’t have web-site. But if you are going there in the off-season, finding a room should not be a problem. Piste is a small town, and only has one main street, so finding the guesthouse shouldn’t be too difficult. I wished we had done that. Check out our pictures if you are still thinking about staying at this place. It’s totally not worth it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC