Just came back from Be Live Grand Viva Beach and really enjoy it. Bufet food was fresh and included many choices . Staff works very hard on keeping this properyt nice and clean but some of the guests do not care and destroy this hard work by leaving garbage ,plastic cups etc everywhere including a nice beach. There is plenty of send and area on the beach you just have to walk a litle to the side .Waters are nice clear and calm -very safe for children. If you live a litle tip their do serve you better ( not many guests especially portugese speaking , some spanish speaking and some europeans do not tip at all - I think it is cultural but come on I am from Europe and it makes me feel good to show litlle appreciation and leave some tips for very hard working people that serve in restaurats or clean my room - I think some people have super tight wallet ha,ha..) Anyway I was nicely suprise with my room and beautiful view and all included food for the price I paid - I expected much less so maybe that is why I like what I had over there. For 6 night and doing a copule of trips to Mayan ruins and zip lines adventures this hotel was perfect to me to than relax and talk to my family while enjoying bufet meals most of the time . I knew it was goingg to be a low key vacation and it was great .You can go to expensive fancy resort and still complain if you not happy with yourself no resort and no place will make you happy:))Life has its imperfections...

I was really shocked by reading very bed review by BoBo...from New York area... I bolive that if you nice to people and respect other nations you will get back kindnes at least most of the time. I guess this BoBo ... from Walden New York ? did not seem a nice person by reading that review...Be Live Grand Viva Beach for sure is not a 5 star but it really is a lot up to you if you choose to have a good time. I just came from Grand V. with my sister and it was not a perfect hotel but for the price we had paid this property was perfect . Yes there were some imperfections but you have to decide and be aware of what to expect for the price you pay . Beach not to big and yes be carefull there is part with rocks but walk to the left and you can take your chair and move to more sandy, less crowded area but after all nice beach with safe waters. It does not really matter if you American ,European or Spanish if you have a healthy atitude you find some friendly people . I think actually they like people from USA very much -some other nations do not tip at all as people from USA do and trust me they do aprecieate this at Grand Viva since not so many guests tip over there. Food was fine for 3 star hotel .Rooms much nicer on the Grand side litle more expensive than Be live side . Trust me if you want to save money and looking for afordable all inclusive in Cancun for no longer than 1 week and if you not over sensitive about yourself this hotel is great and it is safe unless some crazy guest gets drunk and do something crazy but this did not happened while I was there. My biggest complain are actually guests who litter the beach with plastic cups and other garbage and never pick all that trash. I am registered nurse and I always worry about parasites strong recomendation is WASH YOUR HANDS before dinning and be careful where you eat while traveling. H2O in restaurants at Grand Viva is safe I never used botlled H2O at their restaurants because they have purified , good quality H2O available .Anyway enjoy your vacation anywhere you go and I wish everybody healthy and happy times:))

My husband and I found ourselves at this sad hotel for two nights while in Cancun. Upon arrival, it seemed like a decent property... but once we reached the front desk, we realized this was a poor choice on our behalf. During check in, the staff asked for us last name, pushed forms in front of our face to sign and sent us to our room. Upon looking closely at some of these forms, I realized that we were signing documents that stated if the remote to the TV was lost, you'd be charged and if the towel cards and rooms cards were not returned, you'd be charged -- to the tune of $100.00 dollars. SERIOUSLY! We went to our room and it smelled musty and the AC was making loud noises. There was stains on the bed and grim on the walls. GROSS! My husband went back to the front desk to see if we could upgrade and they said we could for $10.00 a night so we did -- when went back to the desk to confirm we wanted the upgraded room, suddenly the room was $20.00 a night and we had to pay cash... sketchy! But we did because our first room was so horrific. Then we went to dinner and words cant explain how bad the food was that they were serving -- there was nothing edible... we had nachos because it was the safest thing. We said at 4 meals and no one even offered us a drink -- the service was horrible, to say the least.

The beach was also a let down -- the chairs are terrible plastic without a cushion. The beach is so small everyone is on top of each other. There are a lot of rocks and sea urchins - beware.

We had never been so happy to leave a hotel... this was by far the worst accomidation we have ever stayed at. We are not high maintenance travelers and have stayed at some other 2/3 star properties but never with service or accomidations like this. Very very disappointing. Any to top it off -- we were VIP guests... I cant imagine being just a regular guest -- I cant imagine worse service than what we received. Buyer beware!

My boyfriend & I spent 6 nights at the Be Live Grand Viva Beach 1/13/12 – 1/19/12 and as we were first time guests here, we were not sure what to expect. I am writing this review so that future travelers will know what to expect. Keep in mind that this is being written by an easy-to-please, middle class woman whose only goal was to have a relaxing and enjoyable vacation.
The Resort:
I was confused when I saw advertisements for the Be Live Viva Beach and the Be Live Grand Viva Beach. What the websites do not make clear is that this is the same property but has different amenities based on which “package” you choose. We opted to pay the extra $70/pp and went for the “Grand” stay because this offered us premium bedding (the bed was SO comfortable), access to the Brazilian restaurant for breakfast and dinners, access to a VIP lounge, free mini-bar and free room service. In my opinion, it was worth the extra $70/pp.

The Pros of the resort:
*The wait staff in all of the restaurants & bars was friendly and eager to be of assistance
*The food was wonderful!!
*The drinks were delicious and made with brand name alcohol!!
*The bathrooms were clean, updated & fresh (nothing ruins a vacation faster than a bathroom that is gross)
*The beach towels were plush and huge
*2 words: Sushi bar!!! Seriously, open sushi bar people!!
*4 restaurants, a full service snack bar (best burgers & fries), sushi bar, pizza place in the afternoons, lots of places to get drinks
*All rooms have a water view
*The report felt safe
*The room was quiet, sleep was good

The Cons:
*The front desk staff was slow to respond to requests, seemed very unwilling to be of assistance (the direct opposite of wait staff, servers, etc).
*The in-room refrigerator did not work when we arrived so it was promptly reported to the front desk. They seemed quite annoyed that we would bother them with this issue which is evidenced by the fact that we had to ask them for TWO DAYS to replace the fridge.
*The telephone in our room did not work. This problem took THREE DAYS to be resolved. We kindly pointed out to the manager that we paid extra to access room service yet we are unable to use it since we had no phone. Same for the mini-bar! They still seemed unconcerned and were quite rude about it.
*Narrow beach—the beach is the length of the hotel property but not very deep so you end up with people all around you
*Rocky beach—the sand is shallow and there are multiple tree roots and rocks that come through the sand. I rarely walked on the beach without sandals for this reason. I can’t tell you how many people I witnessed tripping over rocks and tree roots
*Limited number of beach chairs in relation to number of guests. There are numerous chairs but you need to get out to the beach early (by 9:00) to reserve your chair with your beach towel.
*The hotel advertises “non-motorized water sports” which translates into 2 kayaks (yes, only 2) and a catamaran which is not even housed at the hotel, you need to walk or take a bus to a marina to use the catamaran.
*Beach volleyball there is awful! The ball is old and literally falling apart at the seams. The court is right in the middle of the area where guests sunbathe and right next to the water where there are sharp rocks along the shoreline.
*The hotel advertises a “health bar” which gives you healthy options. Here’s how it runs: every morning they set up the “health bar” with pineapples and other various fruits on display, but they do not make anything. At all. I guess it’s just to look at. Great way to save calories, I suppose.
*Once the sun goes down at night, there isn’t much else to do at the resort. They have a lounge but it is loud, uninviting, cold and just not a good place to wind down at the end of the day. They had a show a couple of nights out of 6 nights but other than that, not much else. The vibe was not one of rest and relaxation
*The 2 lounges have 2 televisions each. . each television is about a 32 inch screen which means you have to squint to see the picture. The televisions in the main lounge have so much “snow”, you hardly make out the picture. It was this way our entire stay.
*The couches and chairs are so old and broken down I needed a lift from my boyfriend to help me get up from the chairs. The fabrics are worn, torn and tattered and do not appear to be terribly clean.
*If all gratuities are included, then why do all the bartenders and servers at the snack shop & sushi bars have a tip jar out? Don’t get me wrong, I am happy to tip even when all gratuities are included (I brought $50 in one dollar bills for just this purpose) but I find it to be distasteful when tip jars are used.
*Despite having 4 restaurants on site, apparently the management at the Be Live resort does not believe in using any signage to place the names/hours on each restaurant. Sure, you can ask a staff member, but many are not able to communicate even a little bit in English.
*The “Grand” rooms advertise plasma televisions. . . do not be fooled, plasma televisions they are not.
*The rooms are very dated, there were pictures missing from the wall, structural or cosmetic flaws were attempted to be covered up with paint.

Overall impression:
Front desk staff is FAR from helpful. The service staff is wonderful. The beach is so-so at best. The food and drinks are great. The atmosphere does not support rest and relaxation—the beach is packed, the lounges are loud and uncomfortable. While the resort “grew on me” during our week there, it is not the first place that I will look to stay when I make my annual trip to Mexico next year. The actual website of Be Live lists this as a 5 star resort—NOT EVEN CLOSE!!! 3 stars on a good day. Look to the Riviera Maya—much better beaches, much more relaxed atmosphere. I will never choose Cancun over Riviera Maya again!