After we turned up at Hostel el Meson de Tulum and were told our room burnt down........... On our return to the UK I obviously asked "HostelWorld" for a refund (a mere £5). HostelWorld refused to refund us saying we had to contact the hostel direct (which is ridiculous). The hostel then LIED and said they'd offered us refund when we were in Mexico. Several months later I still have no refund. I will prob go to my credit card. So my advice is: don't stay here and don't use "HostelWorld", use HostelBookers insetad they seem to have same places on there.
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