Where to start on this atrocious excuse for a hostel,,,

Well my two friends and I booked a 4 room mixed room. The room itself has no walls but is open air with the main wall a mismatch of wooden poles. This is great for ventilation and even better at night when we were all constantly attacked by mosquitos. I counted 8 bites and my friend lost count and much sleep getting several more.

The day is consumed with construction going on directly across on the next rooftop, with such an open wall the workers can literally look straight into the room and make ample noise breaking rocks and sawing concrete blocks. A pleasant way to start the day.

To top things off the women running the hostel made me wait 5 minutes to get the room key while she finished her conversation on msn. She then lost the only room key to the place, so my friends and I were forced to wait 40 minutes to get into our room. Which in the end meant that I punched in a flimsy window and climbed in.

The women at the front also double charged my friends for laundry, making each one pay the bill. The outside street is full of roaming junkies asking for money and the whole place reeks of sleeze.

The only plus, was other people there were pleasant.

If you want to go Cancun, get as far away as possible from this place.

Well I just read about the traveler from Portland and the problems that were encountered and I have to say that really sucks. Fortunately for me I had a great experiences both times that I stayed at Mayan Hostel.
I found the staff fun and friendly and full of great information that helped me save a bundle. The roof top patio is a great place to hang out and have some pops while you chat with others.
The location is great. The bus station is right there so after you spend your $3.50 from the Airport to town you only have about a 5 minute walk to the hostel. The main outdoor plaza is only about a 2 minute walk and the strip is just around the corner.
I must say that the beds are not the greatest in the world and the low thread count sheets are worn, but clean. But all in all a great place to crash for $10.00 a night (internet and breakfast included)

We had booked this place from home and when we arrived there it was shut down. No notice on the door and no message on the answering machine explaining why it was closed.

I had already paid in advance! We ended up staying down the street at the hotel Rosa which cost us another $56. On the way back through Cancun a month later we stopped in to complain and they weren't very receptive. Decided to spend the night there anyway since it was close to the bus stop and we had a flight the next day in the afternoon.

Since we were in the shared room we wanted a locker, for which you have to leave your passport as a security deposit. Well... they lost my passport. The next day when I went to return the key they couldn't find it anywhere.

I almost missed my flight and now don't have a passport. Not only that but they said they would reimburse my stay and pay for a new passport (which includes going to the spanish consulate in seattle etc) well....a week after getting back home they told me they found the passport and were sending it. It's been 2 months and they don't respond to my emails, I don't have my passport and I don't have the money to pay for another one.

I could go on to describe the wild goose chase to find an embassy (by the way they took me to the wrong country's embassy) and then made me pay for a $20 cab to get to the airport or I would miss my flight (even though from the city center it would have been a $3.50 bus trip).

It's a find place to sleep but they're not organized and I really don't know how you LOSE a passport that's in a locked drawer.

Good Luck,
Very Pissed off in Portland

This place is really secure, the service is amazing!, this hostel is manage by a multilingual family, the parents, son´s, aunt. they really like to meet peolple of all the countries, the place is very clean, very pacefull, friendly, 24 hrs service, you can go to pary and retunr after midnight ther´s a man part of the staff, who open the door, you can go out an get in every time you need. The hostel is located just one block of the bus station (ADO), one block from the main avenue, ATM, you can go everywhere, there´s a boy named WILLY, he´s really friendly, he know everything about information of Yucatan Peninsula, he give you tips of where you can go with cheapers prices!!!!
I stayed at one of the private "mayan palapas" are really cute, so romantic, i ref you are planning to travel to cancun please do not hesitate to go there. Outside of the palapa is a beautiful terrace, every where you look are plants, very cute is like to being in a paradise of peace.
PLEASE VISIT MAYAN HOSTEL CANCUN, you will not wanna leave!