We had booked this place from home and when we arrived there it was shut down. No notice on the door and no message on the answering machine explaining why it was closed.

I had already paid in advance! We ended up staying down the street at the hotel Rosa which cost us another $56. On the way back through Cancun a month later we stopped in to complain and they weren't very receptive. Decided to spend the night there anyway since it was close to the bus stop and we had a flight the next day in the afternoon.

Since we were in the shared room we wanted a locker, for which you have to leave your passport as a security deposit. Well... they lost my passport. The next day when I went to return the key they couldn't find it anywhere.

I almost missed my flight and now don't have a passport. Not only that but they said they would reimburse my stay and pay for a new passport (which includes going to the spanish consulate in seattle etc) well....a week after getting back home they told me they found the passport and were sending it. It's been 2 months and they don't respond to my emails, I don't have my passport and I don't have the money to pay for another one.

I could go on to describe the wild goose chase to find an embassy (by the way they took me to the wrong country's embassy) and then made me pay for a $20 cab to get to the airport or I would miss my flight (even though from the city center it would have been a $3.50 bus trip).

It's a find place to sleep but they're not organized and I really don't know how you LOSE a passport that's in a locked drawer.

Good Luck,
Very Pissed off in Portland