I have to put my two cents in about this hotel. I always read reviews on this site so I thought I would write one finally. We stayed at this hotel in Feb 09 and we are going back in two weeks. We have been to Cancun 7 times and we have found nice hotels but this is by far the best bang for your buck. The beach is awesome and the beds on the beach are so cool. We brought our kids 3 and 7 on our last trip and have decided to go without the kids this time. I have to say that the beds at this hotel are much softer than at most...(some are like sleeping on a piece of plywood.) Anyone that has anything bad to say about this hotel has never been to Cancun before and doesn't realize that a 5 star hotel is not a 5 star hotel down there. The buffets are great and the restaurant overlooking the lagoon is very good during the day for lunch or for a nice evening dinner. The service was awesome and the rooms are really nice. They even bring you a drink while you are checking in=) Our kids loved the kid's area and the waterslides. Plenty of good food and drinks! We can't wait to go back and if you are deciding between places to stay...DEFINITELY STAY HERE.

The Gran Caribe exceeded our expectations above and beyond from the staff to the service & food. The rooms were picture perfect...what we had seen online was exactly what the room looked like. The food was phenomenal... from buffet to a la carte. The bars had service faster than we had ever experienced. The entertainment from pool activities to the cultural shows at night were lots of fun and very enjoyable. I wish we could list the name of every employee at this hotel but there were a few who we'd like to recognize that made our honeymoon beyond enjoyable.

Estaban Longoria, Daniel Hernandez and the entire sports and entertainment team-made lounging by the pool very fun including the Crazy Game and the Tequilla Volleyball. They were always full of energy and always funny.

Cesar-Trade Winds Bar. Made very good drinks and never made us wait for our drinks. He was always very funny and made very god conversations. Taught us some spanish while we relaxd by the water.

Fily-Marias, Very fast service and enjoyable dinner. Made the best Mayan Coffee I have ever had. Always seemed very happy to be able to please everybody's wishes

The enitre Lobby Bar staff (to many people to list individually) Was very entertaining and if they did not know english they would get somebody to translate. Never waited for drinks. By the time the drinks were finished they already had a new one on the way or already on the table.

Omar-Guest Services-explained everything the resort had to offer and made sure every day when we walked throuh the lobby everything was going ok......I would like to extend a very Happy Birthday....Hope you had fun.

Maria and Monica-Spa Services. The best massages we have ever had. It was unbelievable. Next time we come back that is the first thing we are going to do.

Hotel was beautiful. The room was clean, amazing view of the sea. The entertainment team made our holiday as they were so fun and friendly, especially Javier, Miguel, Danny and Jesus. Ennrrii was very helpful with any information we needed to know about the hotel and surrounding area. Best holiday by far, cant wait to go back next year!!

Over all this was a nice resort to stay at. Most of the staff were very nice and helpful. It was great to have such high quality service. I would steer clear of the information desk if possible. The guys there weren't really helpful to say the last. This resort is kind of in the middle of a strip of resorts. The city bus passes by and it is only 23 cents cdn to take into the city.

The food was ok. The buffets were always the same so by the end of the trip it was time to go home for sure. 7 days of eating the same food for breakfast and lunch isn't so much fun. The buffet food was also ok, nothing I would write home about. The areas to eat at for supper at great. The restraunt outside on the deck was by the best and no resos needed.

The rooms were very clean. We had a room with 2 'double beds.' Let me tell you, the double beds were more like single beds. We asked for a cot on the second night and the staff brought it to our room for no extra charge which was nice. The spa was nice but a little on the high priced side. The beach is smaller, but there is more than enough room to spread out and get your own space if you need. The beach is nice to walk along, but there are rocky areas; you will need shoes on your walk.

When we stayed at the hotel there was construction. It was very loud and annoying to be woken up every morning. Sr. Froggies is one of the night clubs we went to --> do not go there unless you like lots of 18 and 19 year olds around you. Coco Bongo night club was fun. There are people that come to the hotel to sell passes to the clubs for reduced prices too. We went shopping at market 28 (don't go alone), this market was in the heart of Cancun and although worth the trip a little scary.

The hotel is nice.. but there are areas that can be improved on. Over all thought it was a good vacation.