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Oasis Cancun – reviews, photos

3.0 of 5
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Hotel amenities
Oasis Cancun
Oasis Cancun
Oasis Cancun
Oasis Cancun
Oasis Cancun
Oasis Cancun
Ranked #94 of 175 hotels in Cancun
3.0 of 5 stars 404 Reviews
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404 reviews from our community

    Trip type
Traveller rating
    68
    114
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Date Rating
1 review
4 helpful votes 4 helpful votes
“Death trap!”
3 of 5 stars Reviewed 11 February 2012 via mobile
4
people found this review helpful

First of all, it took over an hour to check in as our original rooms were flooded. When we finally got our rooms, we found that it floods easily when it rains, as most if not all the rooms did. The place is beautiful overall, but not safe when its raining as most of the floors are smooth granite. They did their best to get the water off the floor, but it really didn't help overall. My husband sprained his ankle after stepping into a drain that the grate cover was taken off but no signs were out to indicate that. The first aide help was basically nonexistent, as they did not have bags for ice, nor crutches on hand, and it took many repeated statements to get an ace wrap for his ankle, which is not good quality. There were handful of others we saw with bandages as well. The resort is not handicapped accessible in some areas, which made it tough for my husband to get around. The speediness of the service, especially for getting drinks, is very slow and they could really use more staff in most areas. If u get into one of the basic rooms, u'll only have access to less than half of the places to eat, based on the color wristband u get. If u get the black wristband, which allow access everywhere which our purple bands did not, there are so many more food options. They do not advertise the difference between the bands well at all. There are not enough lounge chair or beds on the beach or poolside for the people to relax on. There is a big gap between supper time and when the night time activites start, which made it tough to stay up and wait when ur not used to staying up late. They also did not advertise the activites well at all, so we didn't know what was going on half the time. I loved the sights and am glad for the experience, but I would not go back to that resort, nor do I suggest families with kids or those whith handicaps to go either.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask angelajastrowibberson about Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karend68, Manager at Oasis Cancun, responded to this review
15 February 2012
Thank you for taking the time to review the Oasis Cancun. We sincerely apologize for your experience and regret that your husband sprained his ankle while at the hotel! You can be assured that this problem will be addressed at the hotel to ensure that future accidents like this can be avoided! We hope that you reconsider Oasis Hotels & Resorts on your next vacation and if we can be of any assistance please do not hesitate to contact us at info@oasishotels.com. Warm regards!
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Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“COMPLETE WASTE OF MONEY!”
1 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

1. food is digusting! everything looks amazing but once you try it, you spit it out. (i've never been picky with food). mashed potatoes made from powder, meat unchewable, fish has a weirddd taste, also the juices have weird taste.
2. cocktails, slushies and other alcoholic mixes are very bad especially the ones with ice. their machines dont break the ice properly.
3. when it was raining, which it was, for most of the trip, the WHOLE hotel was fludded, including rooms, lobby, pool area. those poor mexican workers were getting rid of the water with baskets and towels. our shoes on the floor were sogged and when i went to complain in the reception i was told " the whole hotel is fludded, everyone got affected, not only your room"
4. at the restaurants, you gotta wait for an hour ( no joke) to get your meal after you order.
5. they only clean your room after 3,4,5pm. so if you wanna go back to your room after the beach before those hours and take a shower, youll have a messy room + no clean towels, and many times they forget to give some of the towels.
6. elevators are always stuck.
7. at the reception, everything is SO messy, with papers and junk all over the counter, they need to look for your documents everywhere, nothing is computerized, everything is on paper.
8. many people i talked to got food poisoning.
9. ONLY FOR YOUNG PEOPLE THAT WANNA GET DRUNK AS HELL AND PARTY. im young too and wanted to party but that was just WAY too much, everyone was smashed puking all over the lobby, carried on wheelchairs.
10. worst vacation ever! made me wanna stay home forever... wanted to leave after 2 days there.

  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ilana I about Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karend68, Manager at Oasis Cancun, responded to this review
15 February 2012
Thank you for your review of the Oasis Cancun. We appreciate your feedback on your experience during your stay and can assure you that your concerns will be addressed with the hotel to make sure that we provide the services and amenities that are expected. We hope that you reconsider Oasis Hotels & Resorts on your next stay in Cancun. We currently have 7 properties in Cancun that have different concepts. If we can be of any assistance please do not hesitate to contact us at info@oasishotels.com. Again, thank you for your review and warm regards.
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“if you are given the choice of going to the Oasis Cancun or Hell, CHOOSE HELL!”
1 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

The place is full of screaming, drunken, spoiled, puking, idiot kids from all over the world who carry on their chaotic delerium all through the night. After the third try we finally got a room on the
top floor where we could get a small amount of sleep after 2:00 A.M.

Finally, after being accosted by a French speaking (of course) neanderthal on the beach who threatened to beat up both me and my wife, we demanded and were transferred to a much nicer place (Oasis Sens).

But if your knuckles drag the ground, you have more tattoos than clues, and you need to compensate for your small manhood by beating up old men and women then this is the place for you.

Speaking French is not required but skill at projectile vomiting is required to stay here-- so you may want to practice.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kizzyliz about Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karend68, Manager at Oasis Cancun, responded to this review
15 February 2012
Thank you for taking the time to review the Oasis Cancun. We sincerely apologize for your experience and hope that changing your location to the Oasis Sens was enjoyable. We appreciate your feedback and can ensure you that your complaints will be addressed directly with the hotel. We hope that all our guests have a great time while on vacation, however this behavior is unacceptable. Again we sincerely apologize and if we can be of any assistance in the future, please do not hesitate to contact us at info@oasishotels.com. Warm regards
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St Paul
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
34 helpful votes 34 helpful votes
“Only ok”
3 of 5 stars Reviewed 10 February 2012

My husband and I stayed there. The rooms were clean but kept getting locked out. The cards didn't work properly. The food was pretty much standard and always available. My husband got sick soon after our arrival. We tried a trip to Isla Maharais but he was so uncomfortable and the bathrooms weren't readily available that we had to cut it short. We were there in August and the flies were terrible. The staff in the lobby wasn't very friendly. The maids and wait staff were great. I was fine until the day before we left. Thank heavens for Imodium.

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask wonderland about Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lockport, Illinois
1 review
1 helpful vote 1 helpful vote
“Worst vacation possible”
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

This was my worst vacation so far and I am taking two to three vacations a year. This place is for drunken party animals. I do like to party myself but everything has a limit.
This hotel has no entertainment over the day, even though the flyers they give advertise a lot of things to do over the day. When I asked the staff, they did not know where all the activities should take place, but when we found the place, there was the only thing that they did through the day: advertised the club they will be going to that night. No pool volleyball, no water polo, no aerobics, nor any other fun games that other resorts offer. Nightly shows were even worse; they were performed at the local disco, there were about twenty seats to take, and about 20 people can watch standing. Food was the same every day. When it rained, we had water all over our room. Staff was not helpful at all. Room service was terrible: constantly we had to ask for towels, for coffee packs for coffee maker. The check in took from 1pm to 4:30 pm and the room key was not a magnetic card but actual metal key. It is not worth the money you pay; there are a lot of places for the same money that you can enjoy.

Room Tip: Ask for a room on the opposite side of Coyotes Loco Bar or you will not sleep at all.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Vaida C about Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karend68, Manager at Oasis Cancun, responded to this review
15 February 2012
Thank you for your review of the Oasis Cancun. We apologize that your experience was not up to standards! We appreciate your feedback and will use this information to make improvements and to help ensure that our all our guests have an enjoyable stay at Oasis Hotels & Resorts. We hope that you have a chance to visit another one of our hotels in Cancun in the future. Each property has a different concept and are undergoing exciting changes. Please do not hesitate to contact us at info@oasishotels.com. Warm regards
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Additional Information about Oasis Cancun

  • Oasis Cancun Hotel
  • Cancun Oasis Hotel
  • Cancun Oasis
  • Oasis Cancun Mexico
  • Oasis Cancun Resort
  • Oasis Hotel Cancun
  • Hotel Oasis Cancun
Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Cancun)
Price range (per night):* INR6,948 - 11,116

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