First, I would like to say, that when choosing a location for our honeymoon, we ultimately made our decision based on reviews. So I hope that the information I give, is helpful for everyone.
I am so glad that we chose the moon palace as our honeymoon destination. It was absolutely beautiful, and the best bang for your buck. We were able to get around Cancun, and were thanking our lucky stars that we chose something away from the strip. None of those resorts even compared to the moon palace. Even the other palace resorts in Cancun weren't as nice.
The room was elegant. The view was spectacular. The beach did have seaweed, but so did everyother beach we went to. From what I saw, the moon palace worked overtime to make sure the beach was cleaned up for the guests.
The staff, was extraordinarily friendly. Everything was "a pleasure" to serve us. They always had a smile on their faces. Very good customer service. They kept our room clean, and we had little animals built out of towels everyday. The only complaint that I would have is the travel agents that booked the tours that you had to pay for. They are located at the end of the desk row. They completely booked our dolphin encounter for a different day than they told us, and we had to fight tooth and nail to get the encounter at the water park when we showed up. No one is willing to give refunds, and it took us being very persistent, and practically crying to get what we paid for. It all worked out in the end. The tours that are included in the hotel, are amazing. We did the Tulum tour, and it was great. Our tour guide was so knowledgable with the Mayan culture, and we learned so much.
Be prepared to tip everywhere you go. As this culture doesn't make salary, and there is a very high pressure to tip EVERYONE.
Shopping in Cancun, wasn't all that. It is all stuff you can get in the states. The moon palace had better shopping than Cancun in my opinion. You should book your tours upon your arrival. I did not know that so many tours were included, so we spent money through expedia on tours. I hear Chizunitza was great, although I did not go. We only had 6 days, and I wish we had more, to do everything we wanted. We kayaked on the ocean, which is included with your stay. It was a blast. The disco was cute. We had more fun there, than the party hopper tour. It was crazy, but I couldn't hang till four in the morning, so we took a cab home. You can bargain with the taxi drivers :o) The party hopper was ok, but not worth the money we spent. We had fun, hanging out with the other couples though. The dolphin encounter was my favorite (we paid for that). My husband felt like miami vice when we did the atv/speedboat excursion (which we also paid for). Just wait to book until your there, because we had no relax time, because we overbooked ourselves. It was fun, but I wish we would have had a few down days too.
We stayed on the Nazuc side. The pools are much cleaner and quieter on this side. The drinks are better too, because there is not as many people. The sunrise side is very busy, and a lot of kids. We have kids of our own, but we left them behind, for a reason,lol. The shows are great! Definately check them out, they were really good. The food wasn't anything to rant about, but the presentation was always nice. The nicer restaurants really took pride in themselves, and it was a great experience. I don't think we would ever stay anywhere that isn't all inclusive. It was so nice to eat and drink anything anytime we wanted. The best food that I had the whole trip was a little taco stand outside of senor frogs. We met some pretty awesome couples. Everyone is so friendly and happy! We made some great memories, and some great new friends.
Please arrange airport transportation with Best day before arriving. The people at the airport are sharks. It cost us 50 USD to get to the moon palace. The way back through best day cost us nine USD a person. Just always double check your vouchers with any of your tours, to make sure the dates and times are correct.
Everything about the moon palace is so impressive. They have people working around the clock, to make sure that it is spotless, and your satisfied. We ordered room service, and they would call and make sure we got what we ordered. If we ordered more shampoo, they made sure we got it. They called repeatedly to make sure we received our honeymoon basket. We are just so greatful for the experience we had.
I can't wait to go back, it was so hard to leave.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC