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JW Marriott Cancun Resort and Spa – reviews, photos

4.5 of 5
Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort and Spa
Ranked #21 of 175 hotels in Cancun
4.5 of 5 stars 1133 Reviews
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1,133 reviews from our community

What travellers say about this hotel
  • Very nice(35)
  • Pool area(33)
  • Casa Magna(28)
  • Ocean views(21)
  • Breakfast buffet(20)
  • Hot tub(18)
  • Lounge chair(18)
  • Room service(15)
  • Hotel zone(9)
  • Gift shop(8)
Traveller rating
    771
    235
    75
    38
    14
Only show reviews for Family (253) | Couples (330) | Business (61)
Date Rating
Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Nicest hotel on the strip.”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

This 5-star hotel deserves its rating. It was the most beautiful hotel on the strip. Everything was first class. We were there for the week before Christmas and the hotel was decorated perfectly. It felt so Christmassy. The rooms are beautiful. The restaurants are wonderful. The beach and pools are gorgeous. The concierge services were so helpful. They arranged a private tour of Chichen Itza for us. My only complaint was that 2 Cokes, 2 waters, and a bag of chips in the hotel store cost me 50 USD. But I quickly learned that there was a 7-11 and a pizzeria less than a mile walk from the hotel.

Room Tip: As long as you have a view of the ocean, you'll be happy.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anthony C about JW Marriott Cancun Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Top Contributor
84 reviews 84 reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
“Of all the places to stay on this island...”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

this has to be one of the best.
We landed here because we love Marriott and needed a winter getaway. Struggling to find airline tickets and having never been to Cancun and it seems everyone else in the world has been, we snagged this one to see what we were missing. We ate in, all but one meal, walked to a shopping area once, fell for a scam on the bus, then spent 4 days in the spa. So glad we spent to extra money on a Marriott because we hardly left our hotel. Beautiful pools and beach. No matter how much it's prettied up, you have to remember it's still Mexico...

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LTFrench about JW Marriott Cancun Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“I want to live here.”
5 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

This is the best hotel I've ever stayed at. The service was impeccable. The rooms were great. The pool is amazing and the beach is immaculate. The room service was delicious and reasonably priced. Spa is fantastic, had a great massage.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kate B about JW Marriott Cancun Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Senior Contributor
39 reviews 39 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Classy Hotel in front of my favorite beach in western hemisphere…!”
5 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

We arrived at the hotel to check in around 2:30 am. The bell boy was already expecting me by name…first nice detail…The room was very comfortable with a nice “Marriot bed”. Outstanding elegant bathroom with a convenient 2 sink units. Then…the balcony…we had our doubts before selecting the hotel because the building position made us think it was not the best for sightseeing…however, the balcony will give you the chance to have a very nice view of the blue water along with the hotels line and the lagoon all together…therefore we were very happy at the end with the view…Breakfast: good but I have had better in other Marriot hotels…The pool: just Great: infinity view to the sea, Jacuzzis...nice…and finally but most importantly: The amazing Caribbean beach…you can have your “palapa” with the extension chair in a very safe and beautiful location…In summary, we had great moments at this hotel with nice facilities and service…I would recommend this hotel..Enjoy…

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jmolina11 about JW Marriott Cancun Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Awesome Hotel”
5 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

We stayed in the Club 91 level which was fabulous. Everything was just perfect! We had an oceanview room that was very spacious and
the view was incredible. The entire staff were very accommodating and very friendly. We are already planning our trip there next year.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cincinnati01 about JW Marriott Cancun Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about JW Marriott Cancun Resort and Spa

  • Jw Marriott Cancun Resort
  • Marriott Cancun
  • Jw Marriott Cancun
  • Cancun Marriott
  • Jw Marriott Cancun Hotel
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Price range (per night):* INR10,393 - 20,287

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JW Marriott Cancun Resort and Spa
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