a great place to start our holiday room comfortable and clean, right on the beach -nice breakfast overlooking the sea, after reading some of the reviews I was apprehensive but fears were unfounded spend a great couple of days here.

I'm usually fine with staying at cheaper hotels, but here I'd recommend paying the extra money to stay at a better hotel. The location was okay. We could hear everything that happened in the rooms next to and above us. Kevin, the party guy; was good but the rest of the service wasn't anything special.

Our stay at imperial las perlas hotel could not have started worse; our party of five people arrived to the hotel half an hour after check-in had started and we expected to get our rooms on the spot. First of all the hotel staff had no idea that we were five instead of 4 and on top of that they told us we could get our rooms in 30 minutes. Of course we were not happy with this information and asked for our room immediately. We were told to wait for 5 minutes. After waiting that half an hour I went to the front desk and told i'd like to be taken to my room now, but all i got as a response was that we were more than free to cancel our stay and that the gentlemen next to me had been waiting for 8 hours now! After some moments we finally got our rooms, where beds had no pillow cases, floors were not clean and towels were missing. to top it all we had an open cleaning closet next to our door, which was open during our whole stay, including buckets of dirty water in front of our door, blocking the way. So that pretty much covers the cleanliness, service and rooms part. as for sleep quality; doors and windows were rather thin, there was noise, but our problem was mainly the missing bed sheets. Location-wise imperial las perlas is in the very end of the zona hotelera of cancun, so not at the centre of events, but it has a sufficient location to take ferrys from the harbours. The best qualities of this hotel are the restaurant space, which is a hut built on water; nice, and that the pools and pool area seemed to be maintained rather well.
All in all Imperial las Perlas is not worth the money by measuring in any of the scales, I'm sure you can find much better value for your money elsewhere.

Unfortunately this was our first trip to Cancun and upon arrival we pulled up to this hotel that looked like something out of an old movie. Mold in the shower. A spigot in the shower that most people have on the exterior of their house. This is truly a horrible place.