We arrived at 2:45 PM on the 3rd of February when a convention was checking out. They didn't get us a room till about 4 pm. The room they gave us (1132) was noisy (adjacent to the hotels main AC) and dirty (toilet was not cleaned) and missing the bottled water that was suppose to be in the room. I had to ask three times to finally get the water. We got our room changed to 1704 the next day - much better.
Pros: Very reasonable price for an all inclusive if you get it with 90 minute sales promo.
Very good sushi bar (the chef is not always there at the posted times - waited 25 mins)
Very good breakfast and service.
Cons:You can hear the TV in the adjoining room and their conversations thru doors.
Beds and pillows are not too great.
Asked for room service to have coffee delivered at 6 am. They said their was no room service at 6 am. We had to wait till they started serving breakfast at 6:30 am.
My package was suppose to include dining at other restaurants. When I asked the first clerk, he said I could go to the Hacienda or Hard Rock Cafe. We went to the Hacienda. Beautiful place with a good Mariachi band but food was awful. We went the next day and asked for Hard Rock Cafe and were told that the Hacienda was the only restaurant (different clerk). We met another couple that said they ate at three different restaurants as part of the Dine Around program. I guess it depends on which clerk you ask.
They closed down the main restaurant for refurbishment.

All in all it was not bad for the price I paid.

Like a motel 8 minus a coffee maker and bathroom fan. People who work here are BLAH not excited to even be here them selves. Music will put you to sleep ,pool isnt lit up at night,outside bathroom has no sign and has 10 stairs to get to it . Not good for the handicap or kids. the one bar open at night has 2 stairs. Free wi fi and best beach on the strip is all this place has. Never will I come here agian. Going to tell everyone I know not to come. Hope word gets out. Just felt unwanted and uninvited. words cant explain how disappointing my week was

Just got back from a week long vacation at Krystal Resort. The location is great. Only a few minute walk to the night life and flea markets. Coco Bongo is amazing (only a 3 minute walk). The beach is great and right out the door. There are 3 bars, including a swim up one, but they are understaffed and selection is quite limited. Also they open kinda late, at least for me. The food choices for the all-inclusive are ok but not great. Staff is very polite and housekeeping was good. Biggest down side of the vacation was the room. We booked a ocean view room in the club tower but were not put in this room. We were ocean front with a somewhat obstructed view. We asked to move several times but were told the hotel was full each time, which I doubt. The one thing about many of the other reviews where people say they were pushed by the time share people was definately not the case with us. We were not approached by anyone in the 8 days we were there. There was some remodeling going on in the main lobby and bar area, also the main restaurant which was making it look much better, but still a ways to go.

I have been to Mexico 5 times before and have always had an amazing time, we love the people and the service is always great we have stayed at the gran caribe real, blue bay Esmeralda, iberostar resorts. We are middle class people who look forward to our yearly family vacation , this trip was truly a nightmare, booked this resort takin the complaints from tripadvisor with a grain of salt. Upon arrival was never greeted had to ask to have our bags pulled in, no welcome drink not even a smile, hotel needs some major updating rooms had no safe , view of a parking lot, all inclusive plan u can't use your mini frid they will charge u! I had to beg 2 days for a crib for my baby finally after my husband confronted them about lying we got a crib. ONE restaurant on the resort, serving only a buffet which has about 5 differnt options is the same for lunch an dinner! After our first day we cancelled the all inclusive plan. Customer service is the worst I have ever experienced, very condescending, an un interested in anything you have to say. After our first night we wanted to leave but could not get our money back, have never wished a vaca away! We told a manager at this resort how we felt an they stared at us as if we were a joke to them. NEVER AGAIN!!!!!!