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Le Blanc Spa Resort – reviews, photos

4.5 of 5
Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Le Blanc Spa Resort
Ranked #1 of 175 hotels in Cancun
4.5 of 5 stars 1598 Reviews
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1,598 reviews from our community

What travellers say about this hotel
  • French restaurants(59)
  • Room service(58)
  • Very good(53)
  • Infinity pool(35)
  • Top notch(29)
  • Coconut milk(26)
  • Wine list(18)
  • Lobby bar(10)
  • Ocean views(9)
  • Third floor(9)
Traveller rating
    1,307
    184
    53
    26
    28
Only show reviews for Family (51) | Couples (1,184) | Business (45)
Date Rating
1 review
3 helpful votes 3 helpful votes
“Golfers plan in advance”
5 of 5 stars Reviewed 12 February 2012 via mobile
3
people found this review helpful

Everything was perfect from the time we were greeted at the airport and shown to our room. Everyone is extremely service oriented. So far the food has been very good and the service excellent. If we have a complaint it is that to make tee times or spa appointments takes a VERY long time. golf tee times are very difficult to obtain. We spent $140 to bring our clubs and will only get to play twice due to courses being completely booked for outings. When we booke our room reservations we tried to book tee times and never received any response. If you want to play at 6:00 a.m. -when it is still dark you will be okay. We spent over 1 hour at a reservation desk and finally got tee times on the same course for twilight golf. Not exactly what we had in mind. Very disappointed.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kackiemike about Le Blanc Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas Schmidt, Director General at Le Blanc Spa Resort, responded to this review
14 February 2012
It’s a pleasure to know that resort, service and dining at Le Blanc were enjoyable. I apologize for the disappointment caused by golf reservations process and inconvenience with availability of golf during your stay with us and hope for the opportunity to provide you with more options on you future visits. We all are committed to give the best service possible and willing to make every effort to turn your visit into a memorable experience, please do not hesitate to contact us directly for any future assistance and I assure you everything possible will be done to fulfil you requests.
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Redwood City, California
1 review
2 helpful votes 2 helpful votes
“As good or better than expected”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

I was looking for a great all-inclusive in Mexico to take my girlfriend. After stumbling upon trip advisor (my new favorite website) I narrowed my decision to Cancun and Le Blanc Spa just beating out The Royal. It was a beautiful resort the food was fantastic. The service was excellent. The staff were all very friendly us feel welcome at every turn. Get your wrist band and go to town on the buffet or room service. The steak and seafood /Mexican restaurant had better food than the meal I paid for the night before. The only thing they didn't have was adult video entertainment which my gf requested but was too embarrassed to ask for. On site activites weren't exactly clear. Got asked to participate in Volley Ball which was fun and another activity by Oscar who's role seemed to be in charge of getting guest into activities. Can't wait to go back!!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jporter79 about Le Blanc Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas Schmidt, Director General at Le Blanc Spa Resort, responded to this review
14 February 2012
Thank you so much for sharing with us the experience lived at Le Blanc. We couldn’t ask for other reward then knowing that your expectations were fulfilled or even exceeded and you left with wonderful memories and desire to come back. Please do not hesitate to contact us with any requests or arrangements for your future visits.
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Favorite resort and Spa”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

We have been Palace members for many years and love them all but Le Blanc is the absolute BEST!
We take 4 weeks a year to travel plus long weekends and have been to many 5 Star hotels and resorts, and none compare to Le Blanc! From your arrival at the Cancun airport, your personal driver greets you with scented chilled cloths, ice beverages, and checks you in as you ride in a comfortable Lincoln. You pick your pillow from the menu, and cocktail that awaits your arrival, and he checks you in, giving you your keys to your suite all in the car.
Beautiful white minamalist decor, relaxing spa music at the pool, and live classical music at the bar. The restaurants are overseen by a top chef, and choices are Asian fusion, Italian, French ( my Favorite) and world cuisine are dinner choices. Breakfast and lunch from a multi stationed buffet,( normally I don't have much to say for buffets but they know how to do it right!)
Best views of the beautiful waters of Cancun without the party crowds, Le Blanc is very private and adults only.
The spa is world class as well as the staff, and for now they give you " palace money" to use during your stay,,,,a BIG Bonus! You also get day trips included all at one price. Add it all up and you cannot stay anywhere for this value!
This is a MUST do and should be on top of the new 1000 places to visit before you die list!

Room Tip: All ocean front rooms are great,
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TheTravelBuoys about Le Blanc Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas Schmidt, Director General at Le Blanc Spa Resort, responded to this review
14 February 2012
What a pleasure it is to know that Le Blanc became your favourite place for relaxing vacation and that it’s serene atmosphere, personalized and attentive services, created for your enjoyment is what makes a difference. We are looking forward to welcome you back many times in the future to your homeaway from home on Caribbean Sea.
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Montreal
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Excelente !”
5 of 5 stars Reviewed 11 February 2012
4
people found this review helpful

We have stayed at many all-inclusive resorts in Mexico and the Caribbean. Le Blanc is probably the best place we have ever been to. Because of that, I am giving it a 5. This is not to say that it was absolutely flawless. Let me start with the pros.

What truly sets Le Blanc apart is the service, whether it be poolside, at the restaurants or pretty much everywhere you go, you will find devoted and attentive employees. Room service was quick with plenty to choose from. The spa was amazing. My husband and I each had a massage and I went twice for a manicure/pedicure. The food was the best we had at an A-I. The buffet (where we had breakfast and lunch most days) had an excellent selection. We also appreciated that you could just order from the pool/beach menu without ever having to leave your chair. The Wi-fi connection is very good and worked just fine from our room. They also provide free long distance calls to Canada and the US. The gym was well equipped (bikes, treadmills and elliptical machines) but could get crowded depending on time of day. I never did partake in any of the classes but I know they offer spinning, yoga and pilates. As for activities, it is a quiet resort but that is what we were looking for. If you want more action, there are clubs and bars pretty much all around the resort. I enjoyed the Spanish lessons (thanks to Tatiana from the entertainment team) and my husband loved the martini tasting (ask for the espresso martini, simply divine!). We also played Black Jack on casino night, which was fun.

Now with the cons. We were greeted with a coconut drink and a fresh towel upon arrival, which was a nice touch, but the check in process was not seamless. Due to our early arrival (around noon), we were told that our room was not ready and given a pager that never did beep. Around 3 o’clock, we returned to the front desk where someone told us that our room was ready (coincidence ???). We were instructed to go to the 8th floor where the butler showed us our room. Nobody sat down with us to explain the resort credits (a necessary step because they have to set up your account if you want to book an appointment, which we found out the next day...). It seems we just skipped part of the check-in process, including the timeshare offer, which I am certainly not going to complain about!

I mentioned that the place is quiet and that this is the reason why we chose Le Blanc. I have to admit, however, that this was not always the case. On one specific night, they had 2 events about 200 feet apart (a wedding reception by the Jacuzzi area and a corporate event on the beach). I was celebrating my birthday that night and came back to my room to find a nice bubble bath with rose petals, a bottle of Moet & Chandon and a chocolate cake. Unfortunately, because of the noise coming from above, we could not enjoy the view from our oceanfront room or the sound of the waves and had to keep our door closed. This was somewhat disappointing.

All in all, we really liked our stay at Le Blanc and we would definitely go back.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Izzy35 about Le Blanc Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas Schmidt, Director General at Le Blanc Spa Resort, responded to this review
14 February 2012
Thank you for sharing with us important details of you stay at Le Blanc, which are used not only by travellers while making the choice of resort, but also help us to ensure that we live up to our guests expectations and provide atmosphere of comfort and relaxation. I am glad to know that services, selection of food, various benefits and activities we have to offer, all were to your liking. Allow me to extend my sincere apologies for lack of information provided upon check in, I am glad that you could make necessary arrangements and enjoy your resort credit benefits the following day. I do regret that some events, which were taking place at the resort, made an undesirable effect on the ambience of your birthday celebration, I hope the room decorations and special amenities allowed to make this day special and memorable and we are looking forward to welcome you back and ensure that your future stay is as comfortable and enjoyable as possible.
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Bartlett, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“If it gets better, I haven't seen it.”
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

This place is top notch all around. We were sitting on the beach talking to the waiter. He asked how we liked our stay and we said we did. My wife asked if there were other places around like this one. He said rather matter-of-factly, "Ma'am, no. This is the best." Well, he wasn't lying.

Room Tip: We were on the third floor. The higher floors probably have a bit better ocean view. Ours was great...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EeeZeeEee about Le Blanc Spa Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas Schmidt, Director General at Le Blanc Spa Resort, responded to this review
14 February 2012
Thank you so much for all your kind words about our service. We all are delighted to know that you enjoyed your vacation at Le Blanc and have wonderful memories of our property and people who work here.
We will be honoured to welcome you back for another relaxing getaway.
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Additional Information about Le Blanc Spa Resort

  • Le Blanc Hotel
  • Le Blanc Cancun
  • Le Blanc
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa
  • Le Blanc Resort
  • Le Blanc Mexico
  • La Blanc Cancun
Address: Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
Price range (per night):* INR5,669 - 46,521

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