My husband and I stayed here for our 5th anniversary last weekend. My parents had attended a timeshare presentation in Michigan and were given a voucher for the Ocean Spa Hotel as their "free gift" for attending. Because of this we were not required to attend the sales presentation.

The Positives:
- It was clean. The room wasn't fancy by any standard, and was a little run down, but it was very clean.
- the bed was fairly comfortable, would have benefitted from memory foam, but we both slept well.
- it was safe, at no time did we feel in danger of having anything stolen, we kept valuables in the in room safe and were very comfortable that everything was protected. When we went swimming, no one bothered our things that we left on the chairs on the beach.
- the shuttle service was a blessing, we used it regularly. We also took advantage of the ability to eat at the other properties.

Could have been better:
- the buffet was disappointing. Though they did have a nice variety of fresh fruit at every meal. I am vegetarian so found the options very limited. We ate out at a restaurant downtown at least once a day where I could trust what was "in" the food. The breakfasts were not bad here, though they were better at the other properties. We paid about $500 extra for the all inclusive plan, if we ever go to Cancun again we probably won't choose an all inclusive.
-the rooms were bare bone, we were disappointed that our "Ocean View" was blocked by tennis courts. Wish there had at least been one rug on the floor, we put down towels in front of the vanity, the tile floor was so hard.
- location was far from much of the shopping areas. And far from our favorite restaurant, this was helped somewhat though with the shuttle service. We did take full advantage of the shuttles.

Overall, we had a great time, but would likely never choose this property again.

The hotel itself was nice & simple. It was easy to find my way around, and I felt comfortable and safe at all times.
The resteraunt staff, and the entertainment staff were energetic and fun, and the quality of service was a 5 out of 5.
The beach was clean and very pretty. There were plenty of activities to do for every age group, and the buffet food was delicious and fresh.
I would certainly recommend the Ocean Spa Hotel to anyone looking for a nice to stay in while visiting Cancun

We stayed at the Ocean Spa for my husband's 50th birthday from Jan 29 - Feb 5, 2012. We loved it! Have done a lot of travelling (having been to Jamaica, Cozumel, Grand Cayman, Florida(5times), California, Arizona, Cuba, Las Vegas) .... and this hotel measured up! It's a smaller hotel = a more personal feel. I had read a number of reviews prior to going and stray cats were mentioned numerous times. Kept my eyes peeled and never saw one the entire time!

Positives: Pools, rooms, beaches, restaurants were VERY clean! Staff was VERY friendly and helpful! Drinks were good and plentiful. Food was not 5 star great, but, good and plentiful. Excellent A la cart meals - lobster was delicious! Very comfortable beach furniture and a little Mexican fellow that raked the seaweed up all day long.

Negatives: Not much going on at any given time, but free shuttle to three sister resorts where there were evening shows, volleyball, Zumba etc. Timeshare talk could have been a little shorter. Overall it was great value for the money!!

If you want to have a nice relaxing and pampered vacation, do not stay at the Ocean Spa Hotel in Cancun, Mx. My husband and I were celebrating our 26yr wedding anniversary and the review on Expedia rated this hotel as a 3 star. It wasn't even close! They didn't have our reservation when we arrived, and the room we requested was supposed to have a king bed. Instead, we had to wait until the maid cleaned a room which was a double bed room and it seemed like it was one of the "older and outdated" rooms on the property. We honestly felt like second class citizens! The restuarant which required a reservation was extremely bad!! They got my order wrong, and the food was to put it nicely - nasty! I would never again stay there, and would suggest no one else does. The bar are inside the hotel flooded when it rained and we were unable to go to the buffet area across the courtyard because it was also flooded.