My wife and I used our Wyndam reward points to stay here the last 2 nights of our vacation so we would be close to the airport (spent 2 weeks in Tulum)...I read the reviews and was quite skeptical because of the mention of bed bugs.

As soon as we arrived we advised the front desk that we read on the internet they had a bed bug problem and asked if they knew anything. They acted like they had never even heard the words bed or bug. Anyway, we got into our room and immediately stripped the beds with our head lamps on and looked...we couldn't see anything so we decided to take a chance. First night we slept on one of the two beds together and didn't notice anything...I thought great it is a myth.

The second night I slept in the opposite bed, woke up in the middle of the night with an incredible itch on my right arm....looked in the mirror and there were atleast 15 swollen bites on my elbow and hand that were under my pillow. I spent the rest of the night awake in the chair waiting for morning so I could check out.

Other than that the location was great, awesome resteraunts close, walking distance from the bus (75 cents to get to the main hotel strip---which is worth seeing for a day). Rooms are totally redone, Gym in the hotel is good, flat screens in the rooms, showers redone and clean...if only they could fix the bug problem the hotel would be alright.

Trust me I'm the last guy to complain, I was in a hut in Tulum for 2 weeks and never had any problems...

Our back packs have been outside on my deck for 2 days in the cold because I want to ensure no bugs get into my house!