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Hotel Plaza Kokai – reviews, photos

3.0 of 5
Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Hotel amenities
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Ranked #134 of 175 hotels in Cancun
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    1
    6
    7
    3
    3
Date Rating
New York, NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Ughhh...don't stay here”
2 of 5 stars Reviewed 22 February 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

  • Stayed February 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Francisco, California
Senior Contributor
44 reviews 44 reviews
Reviews in 40 cities Reviews in 40 cities
20 helpful votes 20 helpful votes
“Adequate Accommodations”
3 of 5 stars Reviewed 11 April 2010
1
person found this review helpful

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

  • Stayed April 2010, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wales
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Refreshing change from some dodgy buget hotels”
4 of 5 stars Reviewed 3 March 2009
1
person found this review helpful

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Maryland
1 review
2 helpful votes 2 helpful votes
“Dependable, Convenient, Budget-friendly Hotel”
5 of 5 stars Reviewed 31 December 2008
2
people found this review helpful

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price.

We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum, and so on. It's a perfectly fine place for our kind of travel, but if you want to spend a lot of time enjoying yourself in the hotel, you should look at beach-front hotels instead.

  • Liked — Convenient location. Helpful staff
  • Disliked — Small pool
  • Stayed November 2008, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask mdtrvlr123 about Hotel Plaza Kokai
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London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Guess it depends on the price”
3 of 5 stars Reviewed 20 March 2008
1
person found this review helpful

I paid $39 per night for three nights via Hotwire, and to be honest if I'd paid much more than that I would've been gutted!

Room 203.

Pros:

Location. Just a three minute walk from the R1 bus stop to take you to the Zona Hotelera if you wish. To get to the main strip takes about 15 to 20 mins and costs 7 pesos (70 cents, 35 pence).
Price.
Staff. A couple of the guys that could speak English on front desk were very helpful.

Cons:

Room. AC hardly worked, and the door lock felt very flimsy. It also smelt musty.
Pool. A bit of an excuse for a pool really, with lots of leaves in it. However, it did soothe my aching feet after a lot of beach walking.

If you're on a budget and can't afford the $180+ of the mega hotels, then this isn't a bad alternative, depending on how much you end up paying.

  • Liked — Cheap!
  • Disliked — Didn't feel secure.
  • Stayed March 2008, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Plaza Kokai

  • Plaza Kokai Hotel
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Price range (per night):* INR3,001 - 23,622

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