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Hotel Plaza Kokai – reviews, photos

3.0 of 5
Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Hotel amenities
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Hotel Plaza Kokai
Ranked #87 of 175 hotels in Cancun
3.0 of 5 stars 20 Reviews
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20 reviews from our community

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Memphis, Tennessee
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great value near airport”
3 of 5 stars Reviewed 22 December 2011

Inexpensive and <30 minutes from CUN airport. Large, clean, quiet rooms though the furniture and bath design are dated. Free light breakfast, free parking, free internet.

Note that when bililng to a US credit card, the room rate was converted to USD using a fixed exchange of 13 which seemed odd, but was not unreasonable and the charge for one night was a bargain!

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, FL
Senior Contributor
32 reviews 32 reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
“ok for 1 night prior to trip, cheap, 30min from airport”
3 of 5 stars Reviewed 13 December 2011

We got a cheap rate (December 11 2011) ~$60, including continental breakfast for 2 people.

Positive:
-Continental breakfast included (coffe, juice or fruit, bread+ spread.)
-Good air conditioning, and TV with lots of channel, hot water
-we were able to park right in front (free parking)
-fast checkout
-Elevator
-room had super fast wireless
*If you like Japanesse food, right across from the hotel, there is a great japanesse. We got great sushi for 100-95 pesos, tempura for 135 pesos. Great service, great quality of sushi, and the walk is a 2 min across the street.

Neutral:
-Check in slow. And, we were charged their "ongoing" exchange rate. *I think it was 12 or something, vs the 12.90 seen everywhere else

Negative:
-public computer with super slow internet and no printer
-the shower was beyond old. It looked put together with cheap glue
-Old blankets/towels
-uncomfortable beds...but we were coming from spending all afternoon hiking and swimming at the cenotes, so we slept fine.
-The shower did not "look" clean. The rest of the room looked ok.

*if you are looking to save some $$ and will arrive here late in the evening and will leave early in the morning, I do recommend. If you need to be close to the downtown, turistic area, this is not a place for you.

  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask panedu50 about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Ughhh...don't stay here”
2 of 5 stars Reviewed 22 February 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

  • Stayed February 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LaurieInBrooklyn about Hotel Plaza Kokai
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Senior Contributor
44 reviews 44 reviews
Reviews in 40 cities Reviews in 40 cities
20 helpful votes 20 helpful votes
“Adequate Accommodations”
3 of 5 stars Reviewed 11 April 2010
1
person found this review helpful

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

  • Stayed April 2010, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wales
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Refreshing change from some dodgy buget hotels”
4 of 5 stars Reviewed 3 March 2009
1
person found this review helpful

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WalesHack about Hotel Plaza Kokai
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Additional Information about Hotel Plaza Kokai

  • Plaza Kokai Hotel
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Price range (per night):* INR3,009 - 23,685

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