We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Avalon Grand Cancun – reviews, photos

3.0 of 5
Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Hotel amenities
Avalon Grand Cancun
Avalon Grand Cancun
Avalon Grand Cancun
Avalon Grand Cancun
Avalon Grand Cancun
Avalon Grand Cancun
Ranked #59 of 175 hotels in Cancun
4.0 of 5 stars 489 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

489 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • Hot tub(8)
  • Time share(6)
  • Pool bar(4)
  • First day(4)
  • Ocean views(3)
  • Room service(3)
Traveller rating
    113
    157
    63
    66
    90
Only show reviews for Family (58) | Couples (98) | Business (6)
Date Rating
San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great value in the Hotel Zone”
5 of 5 stars Reviewed 7 March 2011

I stayed for one night at this place with a friend before we headed to Isla Mujeres for a few days. It's a great, clean hotel in a good location for all the things you go to Cancun for -- partying, beach, food, etc. The staff could use some training on the policies as we were given the wrong information about a few things, but it was nothing catastrophic. The room was clean, the hotel was clean, there were two great pools and a hot tub and endless beach towels. I recommend this place highly, especially since it was only $90 compared with over $100 for everything else I saw in that area. Definitely try to avoid the aggressive sales guys outside the hotel though...they are just trying to sell you tours and adventures, which you can find elsewhere.

One thing that surprised me was that the hotel didn't have wifi. Most people don't go to Cancun to get online, but I use my computer all the time, so it would have been helpful for me, but it's not enough of a big deal that I wouldn't stay here again. Just very surprising.

  • Stayed March 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask mani96 about Avalon Grand Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
united kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“WOW - FANTASIC HOTEL - A TRUE GEM”
5 of 5 stars Reviewed 26 February 2011
2
people found this review helpful

Just returned following 8 nights at this great hotel, it really is a true gem!
rooms very large, beach fantastic, very close to the isla shopping mall,
many restaurants close by.
i wish we had discovered this hotel years ago!

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask katafanatic about Avalon Grand Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceAvalon, Public Relations Manager at Avalon Grand Cancun, responded to this review
28 February 2011
Dear Guest!
thank you for choosing Avalon Grand!! we are glad you had a good time here. Please let us know when you plan to come back to Cancun, we would love to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Peter, Minnesota
1 review
“I love this place”
5 of 5 stars Reviewed 24 February 2011

we are actually going to stay there for two weeks starting feb 26th. we bought the timeshare 9 years ago and have not regretted it yet. we were there after the hurricane and we still enjoyed ourselves, despite the mess and loss of beach. we have taken all of our kids and friends there and everyone enjoyed it. I like the fact that it is small. You get to know all the staff and fellow vacationers. it is clean and convenient to a lot of things.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask corona_lolita about Avalon Grand Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceAvalon, Guest Relations Manager at Avalon Grand Cancun, responded to this review
28 February 2011
Dear club member,
thank you for continuing to stay at Avalon please let us know how we can improve ourselves in our services to you and your guests. Thank you again for staying at the Grand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Floyds Knobs, Indiana, USA
2 reviews
2 helpful votes 2 helpful votes
“Excellent Stay - Would definately go back.”
4 of 5 stars Reviewed 24 February 2011
1
person found this review helpful

This hotel has a little age on it but it was very clean and the staff was very friendly. We had a 2 bedroom, 3 bath suite from a friend's time share (room 7201) and there were a few glitches - one shower didn't work and one TV didn't work. We also could never figure out how to turn down the A/C. We worked around these minor issues. The beach and view were spectacular, the hotel was clean and the staff very accomodating. The only significant complaint I had was that the room was far too dim. I think they had low watt energy saving bulbs in everything. Didn't bother me in the bedroom but it was a pain in the bathroom. Had a hard time seeing to shave and my wife had a hard time with her makeup. All in all though it was one of the best beach vacations we have ever taken.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask seemam3 about Avalon Grand Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceAvalon, Guest Relations Manager at Avalon Grand Cancun, responded to this review
28 February 2011
Dear Guest, thank you for your kind comments, this really help us improve ourselves. !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
E. Stroudsburg, PA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fabulous and Breath Taking”
5 of 5 stars Reviewed 23 February 2011
1
person found this review helpful

When we initially arrived it was raining and cold. I was thinking this is not going to be a great vacation. I must say from the moment we arrived at the Avalon Grand everything changed. We were greeted by Pablo who was very polite and friendly. He assigned us the best room (8202) in the entire hotel. We walked into a beautiful cozy romantic oceanfront room. The view was to die for. We felt right at home. The room was clean, the service was awesome. The waiters were very nice, almost every morning we had the table facing the lagoon. The activities on the beach and at night were a lot of fun.
I had stayed at the Hyatt previously and this time around I really enjoyed the Avalon Grand so much more. The bus is right next to the Flamingo Mall or Flamingo Shops right across from the hotel, very convenient if you want to go to Market 28 or Walmart.


The only negative I found was there aren't any elevators. Lucky for us we didn't need them, but if someone has a disability it might be a bit difficult for them to get around.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EECV217 about Avalon Grand Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ServiceAvalon, Public Relations Manager at Avalon Grand Cancun, responded to this review
28 February 2011
Dear guest,
thank you so much for your kind review. We are really happy that you had such a good time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Avalon Grand Cancun also viewed

Le Blanc Spa Resort
4.5 of 5 stars 1,596 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d154868?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Avalon Baccara Cancun
4.5 of 5 stars 256 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d154404?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Royal
4.5 of 5 stars 2,896 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d642781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 175 hotels in Cancun, ranked by popularity »

Been to Avalon Grand Cancun? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Avalon Grand Cancun

  • Avalon Grand Resort
  • Cancun Avalon Grand Hotel
  • Avalon Cancun
  • Avalon Grand
  • Avalon Resort Cancun
Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Price range (per night):* INR3,511 - 8,694

Owners: What's your side of the story?

If you own or manage Avalon Grand Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Avalon Grand Cancun
Show the lowest price for this hotel (from our partners)
Show Prices