I am a member and come every year to enjoy the weather and also the wonderful people who work here.W e were here on Nov.5th and the weather was outstanding. Juan the host was his usual friendly self.Yes the place needs some work done to the rooms but the outside is in great shape as is the beach . Mr. Kelly the owner is in jail and I myself hope that the place will be sold to a large hotel corp so they can put some money into the place but yet keep outside beauty as it stands know.For older people its great because you don't have to walk far to get from your room to the beach,restaurant of pool.

We stayed here for a few days after spending 4 nights in Cozumel and the first night my husband and I were very tired and I was very sea sick from taking the ferry from Cozumel and not so lucky for us, we had a very loud group of young kids as neighbors. We called the front desk and the hotel staff were very accommodating and moved us to a new room. I was very pleased with this. The bathrooms were very nice and the shower was large enough for two people. The beach was very nice and the location was great. All around a lovely experience.

We booked this on orbitz 'cos we thought we got a good deal. It was a Jr. suite with ocean view and a kitchenette. First the plus... It is a small resort, so not many people which we felt was nice. It was quieter and we didn't bump into people wherever we went. We did get a room facing the ocean and the infinity pool and it was lovely... waking up to the sound of waves every morning (I still could hear the waves after we came back :-)!).. watching the sun rise every morning.. it was truly a wonderful experience. The Bella Vista restaurant was pretty good. Being vegetarians we asked for some changes to their original menu and they obliged. Their guacamole was one of the best I had while in Cancun. The room maids, the front desk and generally all the people were very friendly and obliged to our requests. Now for the minus... the first thing I really didn't like was that the floor was always wet in our room. The windows were leaking b'cos of rains and once we step out into the balcony and back, our feet were wet too. Being tiled floors, my legs were aching trying to keep friction. My 2 year old did fall down a couple of times too and my 6 year old refused to walk without shoes! A few mats/rugs would have solved the problem. Just like the other reviewers have pointed out, a lot.. a lot of steps.. spiral in most cases.. but it just gave me an excuse for a work out.. so I'm fine with it! Couple of minor irritants... the person checking me in told me the room was facing the lagoon and I was upset.. but it ended up facing the beach :-o! I was surprised!! At the Bella Vista restaurant, we asked to pack the left-over pizza. When we opened it at dinner, a few slices were missing!! The kitchenette pictures showed a mini kitchen like area in the rooms, but all we got was a wet bar with a MW, blender, toaster and coffee maker. The rooms and furniture looked old and tired and definitely need an update.

we have had a time share there since 2005. its our 4th time staying at the grand. love what they have done to the beach..absolutely beautiful. the hotel is in need of some repairs but nothing major i don't think. the previous owner is in prison and his family is running it into the ground as far as i can see. they only have 1 restaurant open. they no longer do all inclusive but now have meal plans. and if you are a member you have to go to members bar and get drinks all day..they say its open from 8-4 but really only has alcohol from 12-4. after that all drinks have to be charged to room or go across street and purchase your own. The staff is outstanding. Diana is wonderful, and so was Juan. They just have their hands tied because the family will not let them do their job to their potential and its sad. I feel they are just holding on until someone can buy them out...i hope this doesn't happen. we really love this hotel and would love to keep coming here for many years. I wish them good luck and we are going back down there in February so hopefully things get better..Do not shy away from this place. it is still wonderful. the food was great and the staff second to none.