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Hotel Caribe International – reviews, photos

Ave Yaxchilan Sunyaxchen 36, Cancun 77500, Mexico
Hotel amenities
Hotel Caribe International
Ranked #157 of 175 hotels in Cancun
2.5 of 5 stars 13 Reviews
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13 reviews from our community

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Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Switched to this DUMP by Best Western Plaza Kokai, Cancun.”
1 of 5 stars Reviewed 13 December 2010
1
person found this review helpful

After reading other TripAdvisor reviews of the Caribe International, I guess our experience there wasn't as bad as some. Had I read the reviews of this hotel before we were "switched" to it by the Best Western in Cancun, we definitely would not have stayed there. The staff there actually was friendly, it is just that the place is dirty....except the pool which looked nice. There was also a parking lot and wi-fi access. It was our room and the general dirtiness of the hotel that was the problem.

We travelled around the Yucatan by rental car for 16 days. Our final night was to be in Cancun and we had a paid reservation made online thru Expedia at the Best Western Plaza Kokai. Our room cost $71.44 which supposedly was about a 50% discount from the rack rate. We arrived at that hotel by 3PM and were told "our room" had a broken A/C. I asked for another room but was told that all the other rooms were being "worked on". However, they had already arranged for a room for us at the Caribe International, just 4 blocks away. I asked if i was as nice a hotel as the Best Western and was assured it was a very nice big hotel. We drove to that hotel and although he exterior looked fine, I was not impressed by the lobby. We were tired of driving so we checked in. What a mistake!
At the Caribe International the elevator missed the floor level by about 3 inches every time. The A/C in our room was a window unit with the control knobs missing, so it was either on or off and controlled by a circuit breaker on the wall. The toilet tank lid was replaced with a piece of wood. The floor was DIRTY. The paint was peeling off the old furniture. There was a stain on the curtains which after examination turned out to be a large roach or similar black insect crushed into the fabric. There was a piece of chewing gum stuck to the wall next to the bed. Definitely this place wasn't very clean. I checked for bedbugs and was glad not to find any evidence of them. The staff seemed friendly and did give us good directions on how to get to the location we had rented our car from. A continental breakfast was included in the price for the Best Western and the Caribe International (after a phone call) agreed to honor that as well. However, when taking our suitcases to the car before checking out I noticed something disgusting in the lobby. Right next to the elevator and perhaps 15 feet from the reception desk there was a metal ash tray stand with sand in the top. Apparently the night before, someone had vomitted into the sand of the ash tray. The vomit had run down the metal side of the ash tray and was on the floor, and had dried on the carpet. This was in plain view of the reception desk and obviously had been there for hours and was not cleaned up. After seeing that we definitely skipped the included breakfast.
I have contacted Expedia about the "switch" the Best Western pulled on us. I also contacted Best Western headquarters and received an apology from corporte as well as from the manager of the hotel in Cancun. I suspected that because there was a UN conference on climate change in Cancun while we were there, that the local Best Western had simply sold "our room" to someone attending the convention for a higher price and the excuse about the broken A/C was simply a lie. The manger of the Best Western in Cancun assured me that was not the case and that the A/C in "our room" really was broken. How could it be "our room " if we hadn't checked in yet? He also offered me a 40% discount off the regular room rate if we ever wanted to stay in that hotel again. FAT CHANCE we'll be doing that! Besides, the Expedia rate was supposed to be 50% off the regular rack rate.The room wasn't worth $25 much less the $71.44 we paid Expedia. It was jut one night out of our lives, so no big deal. However, I feel that the Best Western Plaza Kokai in Cancun pulled a "switcheroo" on us. I also wanted to advise everyone against staying at the Caribe International in Cancun, unless you enjoy filthy conditions. We love Mexico and had a great trip. However that night , and the experience we had dealing with those 2 hotels, was sure an unpleasant way to end our vacation.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rbgrot about Hotel Caribe International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
florida
1 review
“Terrible!!!!!!”
1 of 5 stars Reviewed 24 January 2009

wow! hands down the worst place ive ever been in my life, the "Hotel" was discusting and dirty and the staff are unfriendly and they are theives, at 8:30 PM when they thought we would be out, someone that worked there let themselves into our room, im pretty sure they planned to rummage our stuff, and were pretty suprised to see us there and then didnt even excuse themselves.

  • Liked — nothing
  • Disliked — the part where the staff tried to rob us
  • Stayed January 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask aisland84 about Hotel Caribe International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“loud and uncomfortable”
1 of 5 stars Reviewed 31 March 2008

Hard beds, uncomfortable pillows, and very plain rooms. But the worst part was a band that played loudly and badly from 9p.m. until 5a.m. the next morning. Terrible.

  • Stayed March 2008, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask seattleevonne about Hotel Caribe International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Less than 1 star hotel, claims 4!!”
1 of 5 stars Reviewed 29 November 2007
3
people found this review helpful

We stayed there one night on the way home, believeing it to be a four star. It was the worst hotel that I have ever stayed in. Lino covered floors, dirty and with the recent re-dec they painted AOUND the pictures on the wall, botched wire connections, noisy inside and outsidee the hotel. Couldnt sleep at all. Dont do there.

  • Disliked — Noise
  • Stayed November 2007
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask notria123 about Hotel Caribe International
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
1 review
5 helpful votes 5 helpful votes
“WARNING! SCAM ARTISTS WORKING AT THE ROYAL HOLIDAY STATION IN THIS HOTEL”
1 of 5 stars Reviewed 9 July 2007
5
people found this review helpful

My wife and I were lured to this hotel when we landed
in Cancun. Their representatives accost you at the
airport with promises of free tours and cab fare but
please please don't fall for this!! What happened to
us is typical of many American travelers. The Royal
Holiday club, that operates out of the lobby of the
hotel Hyatt Cancun Caribe Resort, will push their
timeshare deal on you for however long it takes to get
you to sign a contract. It cost us 5 hours and they
illegally charged 17000 us dollars on our American
Express card. They will promise and throw in anything
so that they can get you to sign a contract and charge
your credit card. Don't be fooled!!! Walk away and
stop these crooks from taking your hard earned money.
We are still fighting this since they refused to take
our cancellation. If you have recently been scammed
you must get written proof of your attempt to cancel
the contract within 5 days! Don't wait or else you
risk losing all your money. If its over the 5 day
limit contact Profeco (the mexican BBB) and the BBB of
southeast florida. For those of you traveling to
Mexico, take my advice and don't listen to any
timeshare presentations unless you have first hand
experience that they are legitimate. This is big
business for them and foreigners have a difficult time
of getting their money back once the 5 days are up. I
hope this saves someone from the hardship and pain
that we are currently going through.

Stayed May 2007
Was this review helpful? Yes
Ask jindoguy about Hotel Caribe International
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Additional Information about Hotel Caribe International

  • Caribe International Cancun
Address: Ave Yaxchilan Sunyaxchen 36, Cancun 77500, Mexico
Price range (per night):* INR2,229 - 4,458

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