I travelled to Cancun with my best friend and my parents! My parents are quite the travellers and being in a family that loves and enjoys the art and hobbie of travelling, I too have come accustomed to seeing the world!

About six years ago, I stayed at an all-inclusive hotel in Cancun and my group and I loved every day of our stay!! We enjoyed ourselves fully and I wanted to experience the Mexican culture again! :-)

We found this trip on TNT Vacations - online; spent just under $900 per person for our airfare from Boston to Cancun (roundtrip) and a seven night stay at the Aquamarina Beach Hotel! Not too bad, we thought!

One thing after another ...lead to a miserable memory of this Cancun trip. :-(

We checked in on Wednesday, early evening ... my best friend and I in one room, my parents in another room. As soon as I got to our room, after being on such a long flight, I had to use the bathroom! Toilet worked well, flushed, moved along to wash my hands, and realized we had no hot water. I found this kind of odd, so I continued to twist the water knobs, nope, we had no hot water. :-(

My best friend went to the desk to make the hotel aware that we had no hot water. The hotel told him that the hotel was indeed booked and there were no rooms available, except for one suite. The hotel told us that this room was only available for one night and we needed to pay $17 to use it. I know $17 isn't a lot, but we just paid $900 p/p for the trip, now our room doesn't have hot water in our room, and we need to pay extra money in order to sleep "somewhere" for the night? Didn't make sense, but it was too late to argue ...we just wanted to relax and get a good nights sleep after our flights.

The next morning, they encourage us to check-out of the suite at the original check-out time (12 noon). We head to the desk to check-out and check-in to another room. They checked us out of the suite, but told us we couldn't get into our other room until check-in time (which is 4pm). So for 4 hours, we had no room to use the bathroom, take a shower, take a nap, ...just relax!! :-( It was a blessing that we travelled with my parents, because we got to store our luggage in their room and squeeze our important items into their safe. But, the hotel shouldn't have allowed us to check-out if they did not have a place for us to stay! Two thumbs down for such an awful thing to do to their customers.

We do finally move into our new room, and things went fine until our AC broke! It being 87 degrees farenhite all week, having an air condioner was a necessity!! My best friend headed on down to the desk again to complain of our problem. The maintence man showed up and checked it out; he told us he'd be right back. Not even 20 minutes later, we got a call from the desk stating that the maintence man could not fix our AC and would fix it the following day. We requested a fan for the remainder of the evening, which they did fulfill our request.

The following day we came back to the hotel from a day at the mall, and the desk asked to speak with us. They told us that the maintence man could not fix our AC, the part that the AC needs is very rare to get. They insisted that we switch rooms YET again!!

From having no hot water the first night, to paying for a room because they had no rooms available, to switching rooms, to the AC breaking, to them wanting us to switch rooms AGAIN. We didn't want to switch, we declined.

We spent too much of our vacation at the desk, on the phone with the desk, talking with maintence men, moving our belongings from room to room ...we weren't spending our vacation how we wanted to spend our time in Cancun. :-( And, the hotel desk staff and the hotel manager could not understand that.

We asked for something in return, due to our un-happiness and our time wasted on the run-down rooms they offer their customers, they said no. We spoke with the manager, whom is not personable at all, and he said no. We finally asked to speak with the general manager, and we got his name and number, and we're advised to call him on Monday. We left the desk, very unhappy and dissatisfied!

We got to our room, and called our representative from TNT vacations. We spoke our problems to him and he in return called the hotel, and got us some compensation.

From that point on, our view of the hotel completely changed. We were so disgusted by the hotel lobby staff. We were very unhappy with the manager and his inability to speak with customers and satisfy his customers.

This hotel caters to Mexican people and foods. They have one menu per night. If you don't like Mexican food, don't choose this all-inclusive hotel. It is not for you!! They offer the same menu items daily. They have one restaurant open at a time; no choices! :-(

Our phone was off for 1.5 days. When we went and asked what was going on with the phones, they said the entire hotel is experiencing these problems. We went a whole night without a phone ...sooooo, very, UNSAFE!!!!!!!!

One of our evenings there, we lost power for about 20 minutes because we had 3 different lights on at the same time.

I was craving vanilla wafers one day, and my best friend headed down to the mini-mart inside the hotel to see if they sold them. They did!! :-) He bought the pack, brought them up to me, I took a bite and it was sooooo stale. I threw the whole package away once I read the 2010 expiration date. Totally disgusting!!

The hotels webpage says this hotel has tennis courts, where? Paddleboats, where? Jogging path, where? A marina, where? Beauty palor, where? A lagoon with a jacuzzi, where? Walking distance to the mall and nightlife, that is a lie!!

Entertainment was the biggest joke! Bingo is NOT entertainment; bingo is an activity. Having 2 card tables is NOT entertainment, playing cards is an activity! This hotel had absolutely no entertainment at all. Yuck!

The beach is indeed calm, just like a lake ...but we couldn't swim in the "private beach" because the beach was infested with jelly fish. And even if the beach had no jelly fish, you still cant swim in the ocean in the "private beach" because the swimming area is the same area as the jetskis are rented out at and driven at. Poor judgement!! :-/

This hotel was a complete JOKE! I do not recommend this hotel to any of you!! And I feel like I have grounds to say this because I have stayed in Cancun before, at an all-inclusive ...and I have that hotel to compare to.

Aquamarina Beach Hotel .... you need a serious face-lift!!!