This review is dated,but I just had to put my two cents in.We stayed at the El Puebilto in April 2004 for one week.We were greeted with very friendly staff.We got our room which was big,but not the view we had requested.We decided not to say anything till the next day.Right away we were given a better room with a HUGE private balcony,with a beautiful ocean view at no extra cost to us!!!
The rest of our holiday was mostly spent at the resort except a few times to shop in Cancun.The staff were always helpful and friendly and our glasses never went dry undetected.We were never hassled by time share people.The cost of the trip was the right price and worth every penny.We have decided to go to Playa del Carmen this year,but the El Puebilto was on our list of options and we would recommend it to anyone.

bad bad bad bad nothing more to say. beach amazing cancun amazing only 100 pound more to stay at the amazing hilton next door. this hotel is a waste of money same show every night really bad hotel.

If You expect "THE AMERICAN WAY'", you are wrong!!
This is Mexico. For the Price you pay is a great hotel.
I Love It. Ocean View, Excellent. Any ways is not
like you are moving in. Cheap People!!!

I was appalled to say the least when we arrived at this so-called hotel. We were greeted by very unfriendly staff at the front desk. After looking in our room we were astonished at the sight.

The room had 2 dingy full sized beds with stains on the comforters. We immediately called the front desk regarding this and the fact the air conditioner was not working. We had to complain NUMEROUS times to get someone to come in and fix the air conditioner. One of the sliding door handles had loose screws, as if someone tampered with it. The other door had a large crack in the glass allowing insects to crawl in. We dared not to walk around the room without shoes. The telephone did not work the majority of the time we were there. We had many calls and messages from the United States, however, we received only 1 message.

The bathroom is another story. The shower stall appeared to be unsanitary and we all kept our shoes on while bathing. The towels were dingy and gray. We generally had to call housekeeping 2 to 3 times for someone to bring face towels up and waited anywhere from 30 minutes to 4 hours. One day the water was not working at all and we could not call the front desk because the phone was not working.