Stayed for 7 nights, while on a two week holiday to Mexico. The hotel does have plenty of atmosphere and you can tell straight away you are in a Hard Rock hotels, with memorabilia all over the hotel. The main pool was good and provided a good view of the ocean from an infinity pool, quite cleverly hiding all the other sun beds ect on the beach. The swim up bars were good and as long as there is not a convention or mas migration of a company weekend away you should normally be able to find a space. We used the resort credits to get a Balinese bed on the beach (normally $150 per day), but just paid the 11% service charge. Service for the first two days was good, the last day we had the beds the service seemed to have gone down in slandered, it took quite a while for any attendants to find us, so I had to go find them I managed to find four chatting away and had to ask them for some drinks, 45 min later our drinks arrived.
The rooms were quite nicely presented. We had a deluxe gold lagoon view, which was lovely especially during sunset. we got a good view of the impressive guitar driveway as well. The beds and pillows were also amazing there were days that I just didn't want to get out of bed. The hot tub was interesting on the first day we decided to use it we had to run the tap for about 45 min until we got what we thought was clear enough water to use (still not 100% so was slightly concerned). However, on the second day when we returned back to the room the maid had filled the tub up and put actual bubble bath in (had to use shampoo the first day) and actually decorated the tub with rose petals.
The resturants were OK. with both of us being vegetarian there wasnt the greatest of choices. However they do try and cater as much as possible.
We also used the resort credit to go see Chichen Itza, which would have been good if it had not rained the entire time we were there. One annoying thing was having to have lunch before you go there, so you end up eating at 11.15 which in my opinion is too early.
Overall all had a great time and I would recommend this hotel.
- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace
- Cancun Palace Hotel
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun
- Official Description (provided by the hotel):
- After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less
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