So I'm not sure which audience to address first, travelers or wedding couples....I'll go with travelers.
Overall Sun Palace is AMAZING. I swear every month I wish I could find a way to get back. Whenever I'm looking up resorts to visit outside of Cancun, it's my hopes that they are just like Sun Palace. I can't even imagine staying anywhere besides Sun Palace on my next visit to Cancun.
From the moments you pull up to the front, you are immediately engulfed in the luxurious experience that is Sun Palace. All the staff are prompt, attentive to needs and extremely friendly.
The resort is clean and the food is amazing. The room is even more luxurious! Everywhere you walk in the resort you get breathtaking views of either the sea or the lagoon due to the extensive amount of windows everywhere.
You definitely get what you pay for and this resort is worth EVERY penny. The fact that it's adults only is PRICELESS. I visited the other Palace resorts which were beautiful as well but the entire time I was thinking, "Get me back to Sun Palace...away from these kids!" I mean nothing against families and beautiful kiddies of course. But there is just something about the serene calm and child free environment that Sun Palace offered as a child free resort.
I thoroughly enjoyed my room on the 6th floor. I had a large balcony and was able to take naps during the day and I even slept on my balcony one evening! Room service food is amazing! I think I ordered room service more than I ate in the restaurants. It was just so yummy and convenient. But I enjoyed all my dining experiences.
Ok for the wedding couples. I got married at Sun Palace on August 6, 2011. It was me, my husband and 32 of our closest friends and family staying at the resort. Most of our guests stayed 4-5 days. A few left earlier and one couple were there for a week just as I was.
The wedding planning process with Cintya Ortiz via email was very easy! Let me start by saying if you are a bride that finds herself stressing over all the mundane details involved in planning a wedding, maybe a destination wedding isn't for you. I mean I was the most laid back bride ever and I'm so happy I did not spend all my time "stressed out" leading up to the wedding because our wedding turned out beautifully, no stress!
Basically I was not the bride who has been dreaming of her wedding since she was 5. Nope. I'm 25 and wanted something non-traditional. When I saw the wedding collection pictures from Sun Palace I said THAT is what I'm dreaming about. I want my wedding to look just like that. And so it was....
The moment I arrived I checked in with the wedding coordinator to finalize some things and then we were free to go. All I had to do was SHOW UP on the day of the wedding. My wedding was at 5:00pm so earlier in the day I was at the pool, the beach, having cocktails....relaxing.
I began preparing for the wedding by ordering room service of course! lol To include tequila. :-)
I didn't go to the spa for hair and make up because I just had that under control myself. I think I would have benefited from a rehearsal but, oh well. We all made it down the aisle! The minister was amazing and my friends still talk about his speech. Even his speech surprised me during the wedding because it was so thorough. You would have thought we had known him forever when in reality we had never met.
Smile Market did our photography and ALL our photos were amazing. I had a before/after session, ceremony and trash the dress photo shoot the following day.
For our reception after dinner in the restaurant we had a 45 minute fire/drum show on the beach with a full bar and more food stocked. It was just overall amazing. For any brides that have questions or want to see pics, email me. I know I had plenty of questions when I was searing for pics of Sun Palace Weddings. ([--] is email and here's a link to some of the wedding pictures Smile Market posted [--])
We used all of our resort credits towards the wedding which was fine. But every single one of our guests, male and female, had massages, dinners on the beach, photoshoots.....I mean you name it. Those resort credits go a LONG way.
The ONLY negative experience about my wedding really had nothing to do with the resort. Wedding couples are eligible for incentives depending on how many nights/rooms are booked. Are travel agents just did us so wrong. They did not book us correctly so even though we were eligible for complimentary nights, we never received them. I swear it is still a sore spot with me and brings tears to my eyes actually because we really could have used comp nights for a return visit as we would really like to return for our anniversary.
Overall GO to Sun Palace for vacation and/or GET MARRIED at Sun Palace! It will be the time of our life.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 March 2012
Oh! How refreshing to get your comments. Exactly who we want to be for everyone.
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I am very happy that most couples who get married in our resorts -while still understandably stressed by the importance of the event- appear to have enjoyed the occasion. I think it is a very good value-price...not to mention stress-enjoyment event. Our wedding coordinators work very, very hard but it definitely helps when you stay at the property where you host your wedding. Our staff gets to know you and your guests and thereby can cater to each one in a personal manner.
As to your very kind comments on the facilities and service I really thank you for such kindness.
Receive our heartfelt congratulations and come back every once in a while. We proudly feel part of your memories.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC