I recommend a club room... you get continental breakfast and evening canapés and the use of the lovely club lounge which we thoroughly enjoyed. Stayed for 6 nights during the Christmas holiday and found the hotel (renovated room) to be very comfortable and clean. Service was excellent, staff in the Club was outstanding and friendly at all times. The beach was amazing, clean and always well staffed. The (big) negative was the "echo chamber" hallways with the marble floors. A strip of carpeting would be a welcome improvement. The children crying and running up and down the halls every morning woke us up at 7am. Water replacement in the room was inconsistent, had to pay for the coffee and the wifi. However, we will be back, will ask for a room farther down the hall. The view from our balcony of the beach and the water was a beautiful site to enjoy any time of the day. A good value! (Would definitely have given this hotel a 5 star except for the noise in the hallways).

It took 1.5 hours to checkin and have the room keys on hand. They were pretty busy around
xmas time. In return, they gave me complimentary drinks and 1 hour late checkout.
We had water in the bathroom floor along with hair on checkin. It took 2 phone calls and
one visit to the front desk and 30 minutes later, there was someone to clean up.

We stayed for 2 nights and loved the decor of the rooms, the nice pool and the great beach.
We did not dine in the restaurants, since they were pretty pricey and not value.
There is no kids club and this was unacceptable, since many a resorts in this class offer one
daily. My kids were disappointed. There is no free wifi, but the computers in the business center are free to use. But i would be worried about data security when accessing sensitive
financial information. Overall, good rooms and a bit pricey. Will do it again if i have to, but
i guess we will pass Cancun for good and will stay much south. Our stay in Bel-air Xpu Hu
was great value for money and a fantastic locaiton. Wished we had stayed there the entire
time instead of heading north to Cancun.

pros- hotel had all nice refurbished rooms which are modern sleek and clean. very spacious and nice interiors however they lack a balcony.
the beach is quite nice with white sand and calm waters.
within walking distance from the cancun town centre, so you can eat at other places if u dont want to eat at the hotel

cons- the hotel layout and feel does not make u feel like your staying in a luxury hotel, the lobby and pool areas are quite old and outdated.
front desk staff are not very welcoming or friendly, its like they dont want to be there and cant be bothered working
internet is NOT included and extremely expensive around $21US a day!!!
we got a wallet stolen from our suitcase, lucky it was an old one and only had 1 credit card and some money in it.

We stayed at this hotel for five nights before Christmas. The Caribenos restaurant is an outstanding value and the staff are very friendly. The hotel rooms are very clean, beautifully decorated and comfortable. Unfortunately the marble halls are echo chambers, so the hotel needs to put down a wide carpet strip. The coffe/tea makers in the room are a joke and need to be replaced!!