Was at this hotel for a mother/daughter/sister trip in December! Have been to Cancun several times before, but not to the Ritz Carlton. From the moment you arrive to this hotel they treat you as if you are at a 5 star hotel. There is not one service that we could offer a negative. The staff, management, housekeeping, room service, pool waiters and staff go above and beyond! They not only give you superb service, but are also extremely pleasant. One of the best Ritz that I've stayed at for service, beautiful, and pleasant. Whoever manages this hotel does an INCREDIBLE job training and managing their staff!!!
This hotel is worth EVERY penny you pay EXCEPT for the beds. It may seem ridiculous to complain about the beds, however my family has stayed in numerous five star hotels (Ritz St. Thomas to the Waldorf in NYC) and also lower tier hotels while traveling back east such as Hampton Inn and have never had such an uncomfortable bed. By the time our trip ended I couldn't wait to leave because my back was aching so bad. My other family members had the same experience. And, I am still having back issues (and I'm young). I'm not certain if some rooms may offer newer beds or different type of beds. If you are facing the hotel we were staying on the far left building, 5th floor, about 7 in from the beach if that helps.
Back to the good stuff. The rooms are beautiful, and spacious. The bathrooms are gorgeous, and the housekeeping staff always replenishes enough towels, and toiletries.
The hot tubs are a little more then lukewarm. They could use to be a tad hotter. With the wind people were freezing when they got out. A bit uncomfortable. Try to secure pool chairs along the front side of the pool (closest to the beach) as the shade covers quite a bit later in the afternoon.
The food at the hotel was beyond delicious. With one of our meals we had one small issue and the management rectified it immediately by crediting our bill. Quite generous of them!
There is a very nice restaurant across the street and to the left of the hotel.....incredible, delicious and would highly recommend (they give you a large cotton candy at the end of the meal on this fun large stick). There is also another one down the street to the left (you pass it on your way from the airport to the hotel on your left hand side)....it was incredible, delicious. You just need to beware of the wait staff who try to "sell" you the expensive wine, dishes, after dinner drinks etc. We walked to the first and taxi to the second restaurant. We also
The front desk staff was very helpful, and friendly. I would suggest changing $$ at the hotel NOT the airport or any other place. However, you can use US $ at most places, however you get more bang for your buck (especially with the taxi drivers) if you change over to Pesos.
Separate from the hotel, I would suggest to arrange taxi service before arriving into Cancun. After you get your luggage, you are directed to a long area of desks. You ask about Taxi service, and they tell you the taxi are quick, and you give them your credit card. they then give you a slip of paper that you then take outside (find the color of your shuttle) and proceed to wait, and wait and wait. After waiting they then drove us to the other side of the hotel (short distance) and we had to then get into another shuttle van to our hotel. It is well worth the extra $ to have someone waiting for you at the airport. We took a taxi back to the airport and it was much less expensive then the price they gave us at the airport for a private taxi.
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