Wow :) first of all the design took my breath :) Indeed MAYA style, gorgeous, inviting and charming.
Then I was amazed with how nice everyone is here, and very wanting to help, even to me, with my English :)

The room is air-conditioned, well-spaced, with a shower AND a bath. perfect.
Overall MAYAFAIR hotel has made my staying here in Cancun even better than my plan was :)
Mostly recommended, only if you want to enjoy youself ;)

We found the Mayafair hotel on Booking.com and read the reviews on Tripadvisor when we were looking for a hotel in Cancun. We were comming from Playa Del Carmen were we had a magnificent stay, and as our flight was from Cancun we decided to stay our last days there. We were travelling by car through Mexico so we just drove up to the hotel.

We asked details abut the rooms at the front desk and viewed a room. The rooms are named after designers, models, ... peaople who have been invloved in the fashion industry. This is a nice touch. We saw the Balenciaga room, which was nice. We went back to the recption and said the room was ok but that we prefered a room with a window. The recptionist said that there was a guest checking out of the Cindy Crawford room which had a window and we could reserve that room.We filled out all forms & made all payments. Although it was 12 a clock the guest was still in his room, and we said we would go off to do some sight seeing and come back in the evening.

When we returned in the evening there was another recptionist at the front desk and she said there was a problem with our reservation. The person who stayed in the room still had not checked out and was missing... Strange situation. She took us to another room, which was pretty dissapointing. The room did not seem to be used. It did not have a name such as the other suites, the seating was torn, there was no refrigerator, theere was water running from the toilet on the tiles, broken tiles in the shower. When we were on buget travelling this room would have been verry well, but for the price we paid (not budget at all) and compared to the room we previously saw it was clear that something was off. We told the receptionist that this was not what we bargained for, and asked her if she could just give us the Balenciaga room we saw previously if the Crawford room was not available. But that room was allread occupied, together with all the other suites, so this was the only thing she had left... We told her what we had pain was too much for this room, and I actually thin she agreed.

She called her manager and they offered us to stay in that room for one night, put us in another room next day and give us an additional night for free. However, we could only spend there 2 nights as we had our flight to catch afterwards so we could not accept the offer. They did not offer to let us pay for 1 nght and give us 1 for free, but insisted we spend one night in the reserve room and one night in one of the suites. We agreed, but still pointed out that we had paid too much if we needed to stay in that room for the night and that there needed to be some kind off compenstation.

We really aren't that difficult people, and we have stayed at far worser hotels and hostels but we thought the situation we were put in just was not fair. After all if check out time was 12 and the man had not checked out by 15 a bell must have rang and they must have anticipated that there could be a potential problem, keeping an extra room free for us. Or cleaning out the man his room, and prgramming another lockcard for the door so it could be used by us. They new we were comming so they could have thought of a better solution or compenstation.

The manager came down and we discussed a solution. At this time we were so tired, and we still did not have eaten so we finally give up. The deal was that they would give us a discount on the first night (first 100 pesos, after some discussion 300 pessos) and the next day they would put us in another room with a jucuzzi and everything we wanted. They also offered us a botlle of free wine (to drink away our problems?!), but we do not drink wine so did not accept it.

The next day our stuff was taken to the Loius Vuitton suite. This was a nice room, with a window, and a jucuzzi... which offcourse didn't work...

Overall the rooms look nice, but if you stay in them you find that is kind of 'bricollage' and there are some flaws. The concept is good, and it could have potential but they need to be consistent. It seems the owners have taken over an old hotel (as you can see in the lobby and the halls, where modern style clashes with acient maya style) and trying to modernize it. Some rooms still need to be redecorated, and are covered up with big pannels about fashion (the one we stayed in for one night for instance).

There is no breakfast or dining included or available, rooms come with tv/AC, some rooms have a refrigerator/window others not, wifi worked, do not expect a lott of storage room, parking was inlcuded. Rooms are all open (bed, table, chair, bathroom all in one aria).
The hotel does not have acces to the beach, you do get a discount at a beach club but we did not find it, and the public beach wasn't really charming. Next time, I will go somewhere else, so I can at least enjoy the beach while I'm in Cancun.

This hotel would be nice in a city but does not really fit in Cancun. However if the staff puts in a little more effort it could have potential. However, they won't see us back!

I was there for 4 days and it was perfect. I have to emphasize the beds and the shower. I sleep like a baby and the high flow shower was a pleasure. Big rooms, excellent service, perfect location, very good spa, good restaurant. I really enjoyed my stay. And Cancun was fun.

We chose the Mayafair because it looked somewhat quirky and different and the price was reasonable. We had not visited Cancun before.

We took a shuttle from the airport (where they stop at lots of different hotels along th way dropping people off) and the Mayafair was the last stop. It cost $32 USD, but we're not sure that was the best deal as when we left we were charged $300 MXN in a taxi which is less than $32 USD - we were literally accosted by people trying to get us into a taxi/shuttle at the airport. Upon arrival at the Mayafair, we were struck at how deserted the place was, and also that it appeared like a sort of converted shopping mall. There were non-functioning escalators at the entrance and inside. There was no air conditioning in the main lobby area and it felt stuffy and humid. There was one member of staff at what looked sort of like a small bar, and they checked us in. There was literally no one else around (unless you count the folks touting for tour business outside). The room was clean and the air conditioning worked well (thank goodness!), however it was a little odd, as if converted from a shop. It was one long room with an elevated shower and toilet (talk about being on 'the throne'!!) and a rather odd basin/bowl with a strange tap, which was nice looking but not overly practical as it threw water all over the place when on full. There wasn't really much privacy in the bathroom given it was one big room, with a small screen in front of the toilet. Not very convenient if you were travelling with a friend! There was free wi-fi, which was handy, but the strength of signal within the room was a little poor. There was a television in the room and what we think was a mini bar, but the key didn't work to open it and the handle fell off!! All the rooms were named after designers or fashion icons/ models etc.

The shower didn't work all that well and the shower head was strangely hanging from a hole in the ceiling. The shower curtains were hopeless and water went all over the floor when using it. Oddly, they were tied back with toilet paper upon arrival!!

The bed was comfortable and we slept fairly well. There wasn't too much noise from outside. The room was cleaned every day with fresh towels provided. There was no telephone in the room.

Outside we were accosted daily by locals selling tours/mopeds/massages, which was a little annoying and we ended up using the same taxi driver twice, which was a huge mistake as he literally had no clue where anything was. On our last night he dropped us off in the wrong place and we had to ask and then walk another 15 minutes to find our restaurant, so do be careful when using taxis. We had addresses both times and he had no idea where the places were (and they were restaurants highly recommended on TripAdvisor within 5 miles!).

The location is close to the main touristy area of the Hotel Zone, so not far to walk to the beach or to go to Hard Rock/Chilis, generally Americanised shopping mall and various nightclubs/restaurants. Not a very authentically Mexican area, but fun and seemed fairly safe.

All in all, it was an ok place to stay, clean and comfortable but I'm not sure we'd return.