We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Apartamentos Cancun Plaza – reviews, photos

KM.20.5, Cancun 77500, Mexico
Hotel amenities
Apartamentos Cancun Plaza
Ranked #116 of 175 hotels in Cancun
3.5 of 5 stars 8 Reviews
Which Cancun hotels are on sale?
See hotels
Write a Review

8 reviews from our community

    Trip type
Traveller rating
    3
    1
    0
    2
    2
Date Rating
Mentor, Ohio
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great value, excellent views”
4 of 5 stars Reviewed 30 September 2011
2
people found this review helpful

I've stayed on the Mayan Riviera 10 times and never booked in Cancun "proper" until my sister suggested we stay at Cancun Plaza. We were in room 2309 during August 2011, and it was clean and up-to-date. The views are outstanding and you won't get this close to the beach for this price -- anywhere! Being a smaller hotel, if you forget your sunglasses in your room, you won't have to hike a mile to go back and get them. Ditto for the beach and pool bar. Everything is extremely near-by.

Two stores are on property which allows you to buy a few groceries (at a decent price) or beer/soda/ice cream. The pool is shallow at one end and about 4 ft. in the other. My husband and I parked ourselves at the edge of the infinity pool and would watch the ocean (or people watch those on the beach) for hours. There was no loud music at the pool, and we enjoyed plenty of lounge chairs (newer) and palapas for shade. The beach is literally steps from the pool.

Yes, there are some units that are not as maintained as they should be, but I understand the new administration is on top of it to get them to clean up their acts, but most are very nice (like the one we stayed in). I would suggest booking your room through www.condo-surfers.com.

Cancun Plaza also has laundry facilities, a palapa bar serving drinks and sandwiches, cable tv, and internet.

Just outside the security gate house is the main street and the bus stop is a few steps down the road. For 8 pesos (about 80 cents) you can ride downtown and stop at a multitude of restaurants (Outback, Jimmy Buffet's Margaritaville, Bubba Gumps, Ruth's Chris, etc., etc.) There are plenty of others as well as shopping (both local crafts and high-class). We never felt unsafe -- EVER! -- even at 10:30 pm. For those wanting to do food shopping to stock their place, Carmen at Condo-Surfers can shop for you (for a small fee) or you can take the bus to Wal-Mart which has a huge selection of fresh foods. If you have too many groceries and don't want to take the bus back, take a taxi for $15 (negotiate the price before getting in).

We are going back in December and can't wait to enjoy two weeks by the Caribbean Sea!

Room Tip: This place is so inexpensive, go ahead and splurge for the highest priced room.
See more room tips
  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by mk25900 for Cancun
Ask mk25900 about Apartamentos Cancun Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Cancun's best deal - discount price - great bang for the buck”
5 of 5 stars Reviewed 25 October 2010
1
person found this review helpful

We just came back from a wonderful vacation in Cancun. I found this condo thru VRBO 91581. We were both very pleasantly surprised. This was an excellent deal - I'd say even cheap. This condo is small, cozy, and very cute. Having the kitchenette with a full-size refrigerator was great. We actually never did any real cooking.......just eggs & toast, cereal, fruit, sandwiches, soda, water, beer, wine. Cancun has fabulous restaurants so we always went out for dinner. The beach and ocean at this part of Cancun was amazing. The pool was clean and lounge chairs were always available. The bed was comfy. On-site property manager was very helpful. Having our own in-room security safe was such a bonus. We dealt directly with the owners when booking via e-mail and telephone. We were looking for something inexpensive and that's what we got. A great deal. Yes, I would rent this condo again.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask casseybo about Apartamentos Cancun Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“the worst hotel EVER”
1 of 5 stars Reviewed 1 February 2010

the hotel's saving grace are the staff...Ophelia and Julie I believe were the staff on when we arrived. We were impressed with the view, infinity pool and wonderful view of the beach (although we did not go onto the beach, I am pretty sure the undertow would be huge) so the pool would be the only swimming source)
the room was less than a 1 star if there is such a thing. Bathroom door did not even close never mind lock, patio doors lock was broken and therefore it was dicey to even leave the room.
When I pulled back the bedding to lie down I found what may or may not have been pubic hairs that certainly did not belong to us! I spent the night laying on my coat. We were just there for one night as it was close to the airport.
Please reconsider if you are booking a vacation here. Mexico is so amazing that it would be sad to fashion your opinion based on a holiday at this hotel. I don't know anything about the condos but I would sure check into the reviews before booking.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask evstarr about Apartamentos Cancun Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Moon Palace Golf & Spa Resort
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d219163?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Royal
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d642781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Beach Palace
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152895?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Fiesta Americana Grand Coral Beach Cancun Resort & Spa
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152681?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Live Aqua Cancun All Inclusive
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d506374?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
wales
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“no good”
1 of 5 stars Reviewed 24 April 2009

i stay in cancun plaza for couple days.the apartments is very simple and is not very clean.
i paid 90 euro per night.its 10 minutes from the center with the bus.the owners tell me that in price include breakfast but this was not true.the first morning i get up to have it and i looking for the place that serve breakfast in the pool.i dont find it and the stuff couldn't help me.so the others morning i dont try to get up.generally cancun is too much touristic with all this buildings on beach which make the whole place ungly.
the only good that i founs in this hotel was the sea view of the balcony.

  • Stayed January 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask on_offWales about Apartamentos Cancun Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New City, NY
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
59 helpful votes 59 helpful votes
“You Don't Get What You Were Promised”
2 of 5 stars Reviewed 13 April 2009

We arrived after booking condo 3212 through VRBO. The owners had written lots about how wonderful their condo was. When we arrived, the manager told us that the condo was under repair (AC problem) and that he was putting us in another unit. He took us to
a smaller condo that did not have some of the advertised features (especially the full-sized refrigerator.) When I pointed this out, he moved us to Condo #3505, which had the full sized refrigerator, but lacked a 2-burner stovetop, coffee maker, electric can-opener, and George Foreman grill, as well as the in-room safe which had all been advertised in Condo #3212.
We unpacked, went shopping to stock up the kitchen, and returned to find
that the AC was not leaking and was not working correctly in the Condo. We
called Chris and he moved us to Condo #3507 for the night, while we left all
of our things in #3505. The next morning we returned to #3505 for
breakfast. Chris told us that the AC repair would be made at about noon.
After breakfast, I went to wash our dishes, and water came pouring out of
the bottom of the sink and all over the floor. We now had towels on two
sides of the room. Chris brought us new towels to replace the wet ones.
The repair man finally arrived mid-afternoon and supposedly fixed the AC.
He said it never leaked while he was there. That night, every 45 minutes,
it would have water pouring out of it for 3-5 minutes, and then the leak
would stop. We were awakened every 45 minutes throughout the night. The
next morning, we called Chris, and the AC was finally repaired correctly.
During this time, I was in contact with the owners of #3212 telling them of
our problems. They were in Cancun on March 22, the day after we arrived,
and spent the ENTIRE WEEK in the condo we had originally rented. Yes, there
were repairs being done, but we should have been informed that this was
going to happen.
The owners say we didn't complain when we saw them at the pool. We said everything was ok. What good would it have done to complain? We had already paid them. They insist that they have paid the owner of the unit we stayed in, but I'm not really sure. There was no safe in the room. I carried our personal papers everywhere. They would have moved a safe into the room for us? Right.

Other than that, the condos lack a clean feeling. The faucets are rusted, the water pressure is low. Everything feels grimy. I complained about 3505 and the maid was brought in to clean. She scrubbed the silverware and under the sink, where there were water stains. She even cleaned the measuring cups that had mildew in them. It was much better after she cleaned, but still not the clean feeling you get in newer places.

They say they have internet WIFI at the pool area, but we, along with most other people went to the laundry room to get service.

  • Stayed March 2009, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask VLSCI about Apartamentos Cancun Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Apartamentos Cancun Plaza also viewed

Le Blanc Spa Resort
4.5 of 5 stars 1,596 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d154868?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Marriott CasaMagna Cancun Resort
4.5 of 5 stars 1,143 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d219145?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Cancun Plaza Condo Hotel
3 of 5 stars 65 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d154410?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 175 hotels in Cancun, ranked by popularity »

Been to Apartamentos Cancun Plaza? Share your experiences!

Write a Review Add Photos Add Videos

Apartamentos Cancun Plaza Also Known As

  • Apartamentos Hotel Cancun
Address: KM.20.5, Cancun 77500, Mexico

Owners: What's your side of the story?

If you own or manage Apartamentos Cancun Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing