I'm Mexican, and every time I read hotel reviews I try to filter those from people who were expecting a fancy Radisson in a small Mexican city. This time, I think I should have not filtered that much.
I chose this hotel because their website made it looks like a fabulous place, with cozy rustic rooms. And it was dirt cheap (350 pesos a night). I was planning on staying there one night on my own, and then a weekend with my parents and fiance a week later.
Let me be clear. The hotel is OK to spend the night. Is it clean? yes, I didn't find cockroaches or lizards. Did it feel good to be in the room? not really. The place was dark and smelled like it hadn't been ventilated in ages. The shower had a curtain bar hand made in a very poor fashion (a couple of rods with bolts looking really unstable), and the curtain itself had been cut out of a piece of plastic which we usually utilize to cover roofs (lona). My room was next to the road, at street level, and not only I could hear all the trucks at night, but the windows were really dirty and of course I couldn't open the curtains to let light in, since I would have become the local attraction to passer-bys.
Their telephone wasn't working (that I think was just bad luck) so I couldn't communicate with my family nor pay with card.
I was willing to give them another chance by maybe asking a room switch for my parents' visit until... I tried to shower the next morning. No hot water. Now, it is sometimes common practice in some hotels in Mexico to cut hot water on a certain schedule, but here, nobody warned me at all. It was really annoying to have to dress up and go out (telephone wasn't working, remember?) to discover an empty front desk. Only until I found the maintenance guy I got my hot water. I would have been embarrassed to make my parents go through this the week after.
I can't imagine having to go through this without speaking Spanish (at the front desk there was a 14 year-old kid in charge that morning).
Finally, when they say the have internet, don't expect it in your room. It's an old desktop in the second floor, good enough for email.
End of the story: I moved to Hawaii Hotel (where I'm writing this from), and even though I'm paying almost twice as much (600 pesos), I have a fabulous room with GREAT view, complimentary agua de horchata and internet in the room.
Hope this helps.
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