We were only staying at this hotel for one night before traveling in land to visit friends in Coscomatepec. All 4 of our checked bags were lost in route. We were having trouble with the language barrier, getting anywhere with our lost baggage claim. The hotel staff continued contacting the airline after we checked out. WHAT SERVICE!!!! They went way above and beyond what was expected

At one point, they had 3 staff members working on finding our bags! AMAZING!!!

Also, we got upgraded to what one staff member called the best room in the place. Corner room on the top floor with breath taking views of the port and an amazingly large wrap around balcony.

Breakfast was a little steep. I think $26 American dollars for 2 people?!?!?!
Also, I would have loved a chair on my private balcony to sit at, while sipping my coffee.

Feel free to contact me with questions!!!

The hotel is comfortable and you can have a nice view of the port. Also you can reach the city centre walking through the "malecon" (seafront) and go to have a breakfast to "La Parroquia" or have an icecream with the "Gueritos" everything close to the hotel.

Average hotel at an above average price, nice indoor pool, boring room, good bed, good shower, expensive resturant.

I probably wouldn't stay there again,

Solid 50 GBP per night hotel. Room service OK. If you want a western hotel, with air con, in Veracruz this is for you. Two gripes: pool was a bit leafy (i.e. could do with a more regular clean during the day) and internet only in the lobby via wireless.