I stayed for 3 nights in the Fiesta Americana Veracruz when on a buisness trip. The hotel is perfectly located, right on the beach. However the rooms are in desperate need of an uplift, the style and finishing is not what I would have expected at this level of hotel.
The service is very good, except that the balcony that was part of my room was not cleaned once. Otherwise the room was clean.
There is a small gym, which is quite crammed with equipment, and unfortunately the stationary bikes were out of order. There is also a small hairdresser, which lacks completely in service mindness. I had a manicure done which was ok, but the personnel were more concerned with watching the soap opera then serving. This is not typical for Mexico.
BUT the restaurant is fabulous! I travel all the time and have eaten at some of the most expensive restaurants in the world, and the one in the Fiesta Americana is definetly one of my top 5 favorites. I tried as many dishes as I could, and all of them were 5-star. Again the interior left a lot to ask for, and unfortunately for dinner there were one or two tables only. And the price/quality can definetly not be beaten!!!
I would stay again at this hotel if in Veracruz.
- Veracruz Fiesta Americana
