We are a family of 2 adults and 1 child (age 2) who visited Veracruz on route to the Yucatan from Mexico City. We chose this hotel as it was convenientley located for the Aquarium and local restaurants.
When we arrived the staff were unhelpful when there was a problem with our reservation. We finally got to our room which on first glance was ok as we were tired but when we investigated we found that it was very dirty with lots of appliances not working. The ceiling in the bathroom was falling down and the air con unit above was leaking water on to the bathroom door, the toilet was also leaking. There was lots of dirt around the shower tray as well as the other areas of the room, such as the beds, lamps (which were'nt working) and the floor.
The electrics were dangerous and the plugs only went in to the socket halfway, sending sparks flying when plugging anything in. The door to the balcony did not lock.
I would only recommend this place if everywhere else was booked as there are some much nicer properties close by.
- Veracruz Howard Johnson
